Kitchen & Bath near Avon Lake, OH

“I’m a plumber in Missouri and had an interesting problem with a shower cartridge.
I noticed Avon lake Ohio 44012 imprinted on it. So I googled plumbing companies and active plumbing supply company popped up.
I called and talked to John Knight.
And he had me send a picture to him and then went out of his way to help me even though I am in Missouri.

Thankful for the help!”

“I have positives and negatives, so please read the entire thing. The reason for a 4-star rating is at the end of this review! Otherwise, it would not have been more than 2-stars! My dining room bay window was badly damaged by the hail storm back in May 2024. I contacted Joyce Factory Direct and they replaced the window months ago. The salesman, Mason, was polite and knowledgeable. I hired Joyce Factory Direct. Much of the work was covered by my homeowner's insurance. The crew was professional and the installers were pleasant to work with. I provided bottles of water. They ran into a problem in my sideyard (of which I was unaware). I live in a rural country area and there are a lot of wild animals out here. Deer, possums, raccoons and bears left fleas in the side yard. These poor guys were covered. I provided flea spray. They were very nice about the whole ordeal. I ordered a large bay window and a smaller window. The small window was perfectly installed and finished. The bay window looked amazing...on the EXTERIOR of the house. When the crew was ready to leave I asked when the interior trim would be finished. I was told that was my responsibility! WHAT? I paid over $5,000.00 for that bay window! Seriously? Well, it's been several months (this was done before the storm that damaged so much of Asheville, NC). I called several times and finally got them to send someone back out to finish the interior trim (because I threatened to report them to the BBB). The workman who did the job, VERNON PARKER, was TERRIFIC! He said it is company "policy" that the installers themselves determine if they will do the interior trim. He disagreed with said policy! Putting up wood or PVC trim would have been a nightmare. Instead, this guy planned and designed metal trim and molded it to my bay window. It looks FANTASTIC and blends perfectly with the existing window trim. I cannot even see any seams, it is flawless! So, in the end, they did a great job, but it took me months, and aggravation, to accomplish. BE FOREWARNED!”

“I want to take the time out to give a five star review to Luis and Roger. They went above and beyond to help me with an issue if had right outside of their shop. They didn't mind helping me and did an amazing job getting my issue rectified. They were true Godsends and deserve your business. Thank you again Luis(business owner) and Roger.”

“I just purchased the Vena nativity set, holy family and three kings. I couldn't be more thrilled as Polish pottery nativity sets are hard to come by. I can't wait to display them for Christmas.”

“I cannot recommend this place enough. They have been so on top of it, they have an amazing selection, their customer service is wonderful and their support staff is phenomenal. Cannot recommend using this place enough. Has made this process so easy”

“I love this place!! Everything is unique, and beautiful!!! I'm taking 1 star away because you really have to search thru their inventory of items that aren't always crafted with care. Broken parts, poorly painted, sometimes just scratching your head at what you're looking at, but you can still find great products to take home!!”

“I wish it were cleaner, but it’s still worth visiting. It’s in a convenient location, the employees are friendly enough and you can always find something interesting and/or useful. Just be sure to check the dates on any food/edible items you plan to purchase. They are often discounted for good reason. Other than that, if their flyers have something that interests you, they are worth checking out.”