America's Best Contacts & Eyeglasses is a popular eyewear provider that offers a wide range of frames and a virtual eye exam option. The customer service at this business is generally praised, with associates being described as willing to help and patient in assisting customers with their selections.
However, some customers have had frustrating experiences, such as issues with insurance coverage and long wait times on the phone. One customer reported being charged significantly more than expected at checkout due to their insurance not being fully covered.
Despite these challenges, many customers have had excellent experiences, particularly at the Avon, Ohio location. Leanne, an employee at this store, is highlighted for her exceptional customer service, going above and beyond to ensure customers are satisfied, even offering to deliver glasses to a customer's location.
Overall, America's Best Contacts & Eyeglasses seems to provide a diverse selection of frames and a convenient virtual eye exam, but the customer experience can vary, with some reporting excellent service and others facing difficulties with insurance and communication.
Maryellen’s wonderful, professional and very good at helping me select this right frames.
September 2026
My husband and I always come here to the Avon location for our glasses. The staff are always so friendly . They pump me up every time I get new frames and they never let me leave without making sure everything is OK. If something is off they ha e no problems fixing it. Thank you guys for always making sure we are taken... read full comment
September 2026
Leanna was great at helping me with my glasses! So amazing! She spent lots of time trying to get me the right deal.
