-
October 2023 by Helen H.
I was greeted by JEN as soon as I walked in the door. I had an unexpected mechanical repair that needed to be fixed right away due to safety issues. CASEY quickly squeezed me in, kept me informed, and was able to fix the issue the same day. They have a very clean and comfy waiting area with free fresh made cookies, water and coffee. There is nothing more important than honesty, integrity, quality of work, and customer service in the automotive service industry. CASEY and JEN and their team of professionals excel in each and every aspect!
-
October 2023 by G
Update - Nice of the owner to respond on behalf but her conclusion is not quite how things went. I was told she was out of the office or in meetings. Never had the opportunity to speak with her at all this trip. The latest text we received was at 5:14pm not after hours. That form of communication was not our choice. We weren't charged for the failed inspection because my radiator was indeed damaged at your shop.Hence the shredded belt I had removed by hand at 4am before being towed off the road. Even the tow guy & responding officer agreed with us, no signs of radiator fluid leaking or smelling at all! only the AC compressor failed, which shredded the drive belt. Vehicle was stopped immediately upon notice on the dash.The manager held firm on "we cant prove anything" aside from myself being the owner of the car & a message from the tow operator explaining this.A new belt should not have been installed to be damaged a second time to inspect the pulleys which I showed then manager by hand in your lot. The mechanic never cleaned the aftermath either. After further damage was done and discussed in a early a.m. meeting as I was told. I called and called then everyone became super busy. That's when the whole situation changed, then replacing the compressor became a "staffing issue". We received a final text with the late inspection pics and decision to pass on the job. Then I asked family for a ride to visit in person to discuss and review. Thank you for making the right choice not to charge us at least.The Tow repair shop steped up, picked the car back up, had everything approved and repaired in 3 days! No run around with my warranty company. That's what really happened here.Sincerely, I wish you and your business our best. I would not come here to lie or attempt to hurt your reputation. I left an honest review to share our experience. Hopefully to see future improvements & restore faith with trusting your services as we have in the past. -I hate to leave a bad review but if I could leave 0 stars I would. We should have taken past poor reviews into consideration. Were told literally to have my vehicle towed again to another certified shop, which I did. The Tow/auto repair company contacted my warranty company, had the claim for repairs approved then completed the work in just 3 days!! Automotive looked me in my eyes and said the work would take them months at least. Spoke to us like we knew in the slightest about cars.Over 3k worth of work and labor they chose pass on because the job was so complex and they're short staffed. Management didnt speak confidently in their "certified mechanics. Long story short..told at us sorry for the inconvenience and to let them know when the vehicle can be removed from their lot.I'm not going to elaborate on all of the details, text messages and in person conversation my family and I had experienced. They know exactly how they chose to handle us as customers in an urgent situation.An autoshop we would once swear by their services. Pricing quotes are outrageous! Unacceptable. It's nice you decided not to try charging us for the inspection but we really needed the car repaired.But what happened to the amazing customer service, management & upholding reputation here? We see similar types of vehicle's & others serviced there. Totally surprised disappointed by the explanation we received. I'm sure things could be better.Thankful the other shop came back to pickup the car to service it immediately just in time to attend a funeral.Services: Vehicle Inspection
-
October 2023 by Athena Sevastos
They checked our brakes and told us they were fine!!! Most places would say you need new brakes, but not them! WOW, honest people!!!!!
-
October 2023 by Jessica Lawson
A family member referred me to Automotive Specialty Services to fix my 2019 vehicle which was having stop start issues. Upon arriving I had a bad feeling. The building is very nice and “spiffy” and something told me they build the cost of their nice building right into the price of repairs. Anyway, I waited 48 hours for them to get into my car’s computer which they claimed they were locked out of. Finally, the owner Casey called me and told me that they wanted to run two diagnostic tests on my car which would each cost 159 bucks. They wanted to charge me 318 plus tax just to DIAGNOSE the problem. I was floored and told them I had to think about it. I called back an hour later and after some phone tag Casey called me back. He told me that it was probably just a battery issue, but that he didn’t want to proceed without doing the diagnostic tests. I’m addition he wanted to do a free “safety inspection” to diagnose any further issues. But he said that since my family member “spends a lot of money” with them, he would “knock 50 bucks” off the price of the tests. I communicated to him that I am struggling financially and cannot afford for this repair to get out of hand and I joked about it “getting up to 1000 bucks real quick”. He then very earnestly said “well I don’t mean to get too personal but could you get the money from your [family member]?” Clearly since my family member “spends so much” with them Casey knows that they have money to spend. I have never been so insulted. I immediately decided that they did not deserve my business. I can’t believe he had the audacity to say that to me. Luckily for them my family member wasn’t as offended as I am so I guess they can keep taking their money but they won’t be getting a dollar from me.Service: General repairs & maintenance
-
September 2023 by Jacob Horvath
Nothing but crooks and liars. Brothers car was taken in for an oil change, just an oil change, and then half way through it they have the car half taken apart claiming this and that was broken and trying to squeeze 500 dollars out of us. Took it to another mechanic, come to find out they loosened a bunch if hoses that caused leaks, only thing that was wrong. They will also put stuff on your car without asking, such as when I went in to get a tire replaced, and told them only to replace that tire, they then end up replacing all four with their most expensive tire. Go anywhere else, these people should be arrestedServices: Tires
-
September 2023 by cheryle hayley
This place is GREAT! All personnel treat you with respect and take the time to explain and ALWAYS super service. Cannot say enough good about this company.
-
August 2023 by Jacqueline Simic
I would recommend this business too anyone needing auto service. They have great customer service and kept me informed each step of the way. They gave me a loaner car and helped me get assistance with paying for the extensive repairs my car neededMost importantly is my car now drives like new.Services: Steering & suspension repair
-
August 2023 by anthony weekley
Great place for your automotive needs! Free inspection and great customer service. Will do business with them over conrads any day!
-
July 2023 by Bill Norton
Jen, Diane and Casey were awesome to deal with. They called to update me of the status of my vehicle during the repair and then followed up with me the next day and thanked me for bringing my car in. They simply understand customer service, and I would 100% recommend them.Service: General repairs & maintenance
-
June 2023 by Phyllis
Nick did a great job on my Toyota. Even a loaner car was available. Inside and outside the building was clean. Free fresh made cookies and water. Everything was explained to me after they diagnosed my vehicle issue, I was given an out the door price for repairs.
-
March 2023 by Joseph L.
By far the most experienced, hands-on, and trust worthy automotive repair shop I've ever been to. most Places just give you your keys and send you in your way not knowing what even went on while you were gone. while on the other hand this place walked me to the back and showed me what was up with my car and made me feel like the Right repairs were getting done. Not going back to anything else after these guys right here!!!
-
February 2023 by Jeremy Arnett
I saw the ad for $14 rapid oil changes on President’s Day, so I stopped by. I went inside and asked the receptionist about it and she informed me that they’re by appointment only and that even though it says “rapid” in the title that I would be waiting an hour, probably even longer.Terrible customer service and advertising.
-
January 2023 by Wilson Cains
Automotive Specialty is the best repair shop I have ever had the pleasure of trusting my car with. I'm 67 years young, lived 20 years in southern California prior to arriving in Cleveland, don't ask. No one beats Automotive Specialty, NO ONE.Starting at the front desk with Diane, who by the way is the owner, she runs everything. I might add Diane runs a very well oiled machine, no pun intended. You can tell it is a tight ship and professionalism is top priority.Then you have Jen at the helm, knowledge and experience is everything. Jen has Diane's back at all times. You know you're in a professional environment when you walk in the door. These ladies know the automotive business, with experience and truth. I trust no other shop like I do this one. I also felt right at home and the coffee bar is a plus.Casey and Bob, I would even say Diane head up the shop business with honesty and truthful facts that you can count on, always without question. These guys are top notch. And Casey, well he Rocks. I can't say enough about his experience and knowledge in the automotive business. Seriously, this guy is just so easy to talk with. He understand you and he makes you feel so at ease. You just know what he tells you is the true facts. The man knows everything auto. If it cost $20 or $20,000 Casey and Diane all the time you need with such sound advice.They actually help you save money. With the highly qualified mechanics, special offers, loaners and drivers to get you back home if needed, this is where you want to park you automotive business. I have been a customer here for 22 years and I'll be a loyal customer until I can drive no more, at least another 50 years. lolMy name is Wilson Brent Cains and I approve the document.Services: Transmission
-
January 2023 by Nick Martello
I've been driving since 1965 and experienced repair services in several States. I can honestly say that I've not experienced such a professional and interactive auto service company anywhere!From the moment you enter their exceptionally clean facility, you are warmly greeted with a genuine concern to understand what your automotive repair needs are. I set an appointment and looked forward to experiencing their service.Upon arriving for the appointment, I was warmly greeted, and we verified the repair, and was invited to coffee or water. The facility was exceptionally clean. I overheard two different customers having the repair technicians share what they had completed and what may be needed by their inspection. No pressure, just excellent clarification on the status of the vehicle. Everyone was pleased with the communications, and I knew that this was a highly professional service center.When my vehicle was ready, they explained what was completed and the car was waiting for me at the side parking lot. I drove it home and noticed that the wheel balancing was excellent as it drove straight without any veering at all. I will continue to use Automotive Specialty Services to all of my contacts and friends.Their pricing is definitely fair, and their service is 2nd to none! Very Satisfied and Highly Recommend!!Services: Tire rotations
-
September 2022 by Joe Dravecky
Edited 9/16/22 since the owner responded and denied that we were there. We were definitely there and wasted a whole day while waiting for the obscene quote. I forgot to add they also wanted to charge $169 just to bleed the brakes.LolOriginal review: The place looks great but they quoted me over $1,250 before taxes for front brake pads, rotors and calipers that were not needed .The new place I found and brought my car to after the sticker shock had my brakes done in 2 hours for $409 out the door.
