-
September 2023 by Fran Ruse
My blinker was out, made an appointment the night before (due to being closed for the day) arrived early, had my lights changed within 20 minutes... customer service representative was so professional and nice..keep up the great work! I will definitely be back ❤️
-
July 2023 by Dennis Lucas, Sr.
Great service. Honest work. The manager went above and beyond for sure. Now my wife wants to take her car there. Highly recommend.
-
July 2023 by Buzz Greenewood
this place has been able to save me a lot of time and money over the past few years and Jimmy has made the place even better
-
March 2023 by Ken Myers
Third time visiting Conrad’s for a oil change and tire rotation that takes 90-120 minutes. Friendly but not speedy and I’d rather pay more than sit here for 90+ minutes.
-
January 2023 by Bianca Otero
Up until yesterday I’ve had nothing but good experiences with Conrad’s. On Wednesday I had an appointment at 9am for a tire alignment that I had made by calling in and speaking to an employee last week. I dropped the car off around 8:50am and was told I’d get a call as soon as it was done. Around 3pm I still hadn’t heard anything so I gave them a call just to see if maybe they’d just not had the chance to call me to inform me the car was done yet. I was told it was going to be worked on next, so I waited a couple more hours and realized they closed at 6pm, so I called again at 5pm as I did need the car back for the next day, only to be informed the car still was not done and would “be worked on next”, that they’d even stay over if necessary. I thanked them and waited once again only to get a call ten minutes until 6pm with them informing me that the car was not done and had not even been touched. I told them that I would just come get my car, I was offered an excuse that they had just gotten very busy that day. I understand that things get busy, but why did I schedule an appointment if my car was not even going to be touched that day at all? I was under the impression that by scheduling an appointment I was going to get the required service done on my car within the day that my appointment was scheduled for.
-
January 2023 by Jackie Cintron
Not a great service. Just came in for a oil change took over an hour and half, I had an appointment for this! PLUS they didn't put on my hub caps on my tires! Plus they didn't even do an alignment on my car which was included with the oil change! Another customer was waiting over 2 hours for his car which they hadn't fix yet! Never again will I go to this Conrad's in avon!
-
January 2023 by Neil Waite
I was super salty last night at you guys… I’m sorry for the nasty message on the machine though. I don’t like being like that and feel bad the next day still. We’ll make it right when I get in there today.
-
December 2022 by Thomas R.
I took my car in for an oil change and after a liittle while a serviceman came out with the ominous mention "we want to show you something." I am in my eighties so am fair game in their eyes. They had squirted some oil on a rear PNEUMATIC shock absorber and said it was leaking and had thrown the whole rear end out of joint and should be remedied. Estimated cost ? $1000. I declined and my own trusted mechanic confirmed there was nothing wrongI I had exactly the same experience with them. On a later visit I reminded the sales "expert" of it and he laughed like it was a game.
-
October 2022 by Mary Moore
This place is hit and miss. They have a new manager every time I go, so that doesn't help. I walked in this morning for an oil change letting them know I needed it back 3 hours later. They turned me away and told me to come back later in the week. I went on down the road to Mr. Tire. Got right in and the car was done in less than an hour.
-
September 2022 by Kennedy Williams
Conrad’s scheduled me same day when Mike Bass Ford couldn’t even answer the phone. Conrad’s had my tires in stock and cheaper than I had planned. They replaced all four tires and did an alignment. Service was fast and everyone at the office was friendly. Highly recommend.
-
September 2022 by Scott PRITCHARD
Took my car to be aligned. Told me they couldn't align because I needed inner and outer tie rods on both sides at a tune of $800. Thank God I took it to someone else because there was nothing wrong with the tie rods and they align it. Said they had to heat up the alignment nut to loosen so they could adjust. Obviously I will no longer deal with Conrad's. Always get a second opinion.
-
August 2022 by Ryan Wehrmeyer
This should be 0/5 stars. Avoid taking your car here at all costs. I took my car there to get a cracking noise fixed in the front of my car. After the issue was supposedly fixed, I drove off the lot, and discovered it was not fixed. I turned right around and requested a refund for the $1,300 I just spent for them to fix something that did not even fix the issue. They denied giving me a refund and instead wanted me to give them MORE money for them to try to fix it again, but at a discounted price. The nerve of them wanting more money was ridiculous. I told them no, I need a refund and they said they could possibly cut me a check. I called every week for over a month straight and never received a check/refund. They continually gave me the run around and used every excuse to delay the process and not refund me. Moral of the story: don’t take your car here and if you do, ask to test drive your car to ensure it’s fixed before you pay them, they will not refund you for their mishaps.
-
July 2022 by Sharon King
Was going to Westlake and low tire pressure light came on. Pulled in and was helped immediately by service man. Checked all tires and put air in all. Very helpful and good service. Felt better driving back home.
-
July 2022 by Jett
Affordable repairs and service. Helpful and kind staff. Repaired my inoperable car very quickly.
-
June 2022 by Nikki Williams
Excellent service! Fixed my tire up real quick :)
