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July 2025 by Jackie Augustin
We have purchased nearly all our major appliances from this company over the many years we have owned a home. The local sales, showroom, staff (shoutout to Faith in Avon who helped me as much as she could - Thank you), and service have been excellent....
But, buyer beware!!!. They sold out our appliance warranty to a third party and it is a complete nightmare. I have had a broken washer, that I cannot get fixed through Centricity (the new company managing the warranty). Ive spent hours on hold, calling their service center, sending emails, filing claims on the website, and still no fix. When you buy from a well known reputable local company I assumed the warranty would be covered by them as it had been in previous years, with great quick service,. Now if you need repair, good luck. You'll be dealing with a call center based in Florida that reroutes you to a lovely call center who knows where (the people are nice & try to be helpful), that then gives you the runaround, and attempts to bid out the service to a local Ohio based repair company, who may or may not opt to take on the job. Meanwhile, washer still broke, laundry piling.... Home Appliance would be better off contracting with a local repair shop directly, and getting rid of this conglomerate Centricity middleman.
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July 2025 by William Kesterke
This was the 2nd time we have made purchase here! The salesman was honest. I knew what I wanted and had been to multiple places to check pricing. Still got the best price and they didn’t try to over sell me!
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July 2025 by Susan Chamberlain
Neil was great! Checked up on some features for us and helped me set up ThinQ
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July 2025 by Teresa Anzic
I was very pleased with the service and attention I received from Doug. He spent a lot of time helping me to select the appliances needed for our new home.
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July 2025 by Louis Andreasik
Drew kept us in the loop as to when he would arrive. He was knowledgeable and assessed the problem quickly. We just have to decide if we repair the old Fridge or buy a new one.
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July 2025 by Ben Klein
A pleasant no-pressure sales experience. Erik helped us find the right appliances for us. He cut to the chase and got us what we needed. Answered all our questions.
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June 2024 by hozandrose
Mark was wonderful to work with. Listened to our needs and wants and found something that made sense economically.
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May 2024 by Douglas Norris
The salesman was very helpful. He worked to find exactly what I needed. It was a very pleasant experience.
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May 2024 by JOE BETTIO
Very helpful choosing the right product and manufacturer.
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May 2024 by Catherine Fonk
It was a transaction. We knew what we wanted. The salesperson didn’t interact with us much at all. Admin did all the work. Did not bother to thank us for coming in. Honestly, had a better interaction at a box store but they did not have the item on hand. Only purchased here because it was available.
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May 2024 by David S
Erik was helpful on our first visit and then again when we pulled the trigger a few weeks later. Matching the Memorial Day Sale prices at the big boxes was welcomed and appreciated, especially because they (HD & Lowes) don’t have in house installation on the items we ordered.
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May 2024 by Sandra Lauber
Very satisfied with the salesman. He was very knowledgeable and willing to search for anything I inquired about. I would go back for future purchases on every appliance.
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May 2024 by Jackie Davey
We were well taken care of by Rob and the young woman who greeted us at the door.Our questions were answered and product knowledge was shared.Thank you ~
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May 2024 by Silvia Henriss
Tracy took great care of us! We had an enjoyable experience and will definitely purchase any needed appliances from here in the future.
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May 2024 by Tracy Jackson
Robert was great!! Really knowledgeable. Definitely will be back
