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February 2024 by Zero Shepard
The lady with the tattoos has exceptional customer service skills. Super nice. She easily talked into a whole pizza and then cooked it to perfection. Great experience after a long frustrating day. She needs a raise/promotion. Honest, she's too good for you.
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February 2024 by Matt w
They allow far too many people to park in no parking areas blocking in drivers legally parked. Store staff is friendly enough for sure. But they don’t have consistent food choices. They need to put at least a subway in. Overall I hate parking here for lack of food options.
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January 2024 by Alexandr Sanachkin
One of the wonderful people ! So nice, so patient and so friendly! Big THANKS from Alex and Vlad ( yellow cabin box truck chassis) for been so patient when I parked with our not driving truck and allow to make some maintenance to see if that thing will work. God bless you all , ladies and gentlemen Mike??
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January 2024 by Shaira Pinzon
Horrible costumer service
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December 2023 by Tony D (Squishy)
This location is pretty small with most of the parking being reserved parking, but the store was pretty clean. For it's size it has a decent selection. One of the employees is a bit of a conspiracy nut, though.In shower 1 there's no fan circulating air so the whole room ends up pretty damp, and the holder for the handheld sprayer is set all the way at the top of its rail (about 5'10") with no way to lower it because the adjustment knob has been over tightened and will have to be loosenes up with a pipe wrench, making it pretty inaccessible to anyone who's wheelchair bound.
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December 2023 by AJ JABER
The most rude customer service, employee name Isaac, this man hates to put any extra effort in any transaction behind counter. Just asked him if I can input my rewards card. Isaac replies wish Pilot would get rid of this reward program. Cause of his attitude I decide to do a separate transaction, he replies why couldn’t u do this all on this first transaction. I reply I don’t get same discount if I do them together. He mumbles a couple things, I reply speak English. He says I can wait to get off work. This has happened on many occasions with him. I’m a business in owner, have had many Convenience stores and Gas Stations. If I’ve heard this type customer service this man would be terminated.
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August 2023 by Мухаммад Расулов
they specifically say that the showers do not work so as not to clean it, this is disgusting and a mockery of visitors, please pay your close attention to the management, everything works in the application, I can book and the workers say that it does not work and cancel on purpose
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May 2023 by jerry wilson
No fresh food! only one old cheese pizza! Can't make another pizza for an hour. We are limited to how much we can make. No fountain soda, dr pepper and Pepsi are out! Other tase weak. Hot food cabinet not hot! Only a couple of items to choose from. Salads had brown lettuce. VERY SAD PILOT!
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January 2023 by albert ayala
Just visited the pilot in Avon, Ohio. The customer service is second to none. Evan, Steve and Beth were all very polite, respectful, and helpful. Will definitely come back if ever in the area. Thank you!!!!
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December 2022 by SABRINA HARRIS
It's set up different but otherwise clean and people are friendly. Even though our front license plate was stolen.
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September 2022 by Kevin Kerstetter
Third pilot I have stopped at this week that there showers were down…with all the money pilot makes on us you would think they would keep up with maintenance…guess not. Maybe I’ll start looking at another truck stop to get my fuel at…?
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September 2022 by Jim Sheetz
They claim to have a lot more parking than they do. And half the parking they have is reserved paid parking. Not cool.
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August 2022 by Wide kimkung
Politeness in staff members is on the upper deck. Its small, but they make you feel as if you're in a mall. Big up to the one and ONLY #Evan, a guy who appreciated me after messing and cleaning the microwave.
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June 2022 by Robert Yoder
Nothing like watching the lady behind the food counter, preparing oranges in a cup and eating them as she goes. fairly clean, but I won't be getting the oranges. ?
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June 2022 by rob yoder
Nothing like watching the lady behind the food counter, preparing oranges in a cup and eating them as she goes. fairly clean, but I won't be getting the oranges. ?