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February 2024 by Nate Jaeger
Customer service was horrible and knew nothing. Only 1 person speaking to us who was clueless. Other customers left because they weren't getting help while Mgr stayed in back and would not come out to answer simple questions on what could've been a good sale. Wouldn't of signed my name on anything from that store.
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December 2023 by Sterling LaPratt
Thank Santino! Always an easy and quick experience with great team members.
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December 2023 by Chris Vaughn
Stay away from this place. Extremely uneducated in there products and services. Every high pressure business sales tactic they checked the box. A don't ask don't tell business approach. They can tell you made up statistics like 90 percent of broken screens happen in the first 2months of owning the phone.so buy this case. Go to Westlake save yourself the hassle
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December 2023 by Christian Ammons
The store manager Shawn was extremely nice and helpful when helping my fiancé and I sign up for a new plan. He explained the new promotions and helped us set up our new devices. He even stay after closing time to finish setting up our phones. Great experience at this Avon location, much bettter than other locations I’ve been to.
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December 2023 by Hunter
Honestly the service is awful, the person who helped us seemed like he just wanted to rush us out the door. Didn’t really explain anything to us. I got a new phone shipped to my house, never got a tracking number. At least at sprint they were polite and helpful. T Mobile makes you feel like you’re a burden for even asking a question.
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November 2023 by Dan Fial
This is the absolute worst store ever. Laziest employees and the manager is the epitome of disgraceful. They apparently cannot do anything in the store and said I had to call the support number to get my account corrected. Everyone who I’ve spoken with on the phone said these were all things that could have been handled in the store. Nobody holds these people accountable and I would HIGHLY discourage anyone from utilizing this store. Just terrible…
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November 2023 by Rico Cox
Not happy with there services told me I had to come in ? Get real Avon lake office sorry services
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September 2023 by Valerie Kibble
Terrible service from an employee, I was returning the tmobile internet tower after no service..I only had this product for 7 days. He told me that I couldn't return at store, when the inquire about where to take from online representative, she directed me to any Tmobile store..This was located at the Avon Commons located in Avon..Rudeness is not acceptable!
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September 2023 by Thomas Ryder
The gentleman there helped me get to the right solution. Not what I came in for originally which worked out grate. Always explore options!
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August 2023 by Donald Kaspar
Very helpful on setting up a new phonnne.
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March 2023 by Troy Moore
I'm a Sprint customer and I guess now only certain stores can help me, I come here and it felt like they kick me out like "sorry you're Sprint can't help you bye" no help whatsoever
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March 2023 by The Night Hiker
Me and My Move Visited T-Mobile One Week Ago. Be Both Needed New Phones. A Gentleman Named Enrique Helped Us Out With Our Phone Purchases. Enrique Did An Excellent Job Explaining The Differences Between Phones, He Was Very Knowledgeable, And Knew What The Heck He Was Talking About. The Whole Transaction Went Smoothly, And He Was Very Professional And Made Us Feel Comfortable with The Whole Experience. Give This Man A Raise He Deserves It!!
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September 2022 by G W
Jaiquan is very helpful and informative I was definitely in good hands with him! Won't go anywhere else again T-Mobile is definitely where it's at.
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July 2022 by Mary Walden
Customer service was wonderful. Many thanks to Jai and Kyrie for their patience and diligence in getting me the phones I needed. They made me feel like family.So glad I switched to T Mobile and this store in particular.
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July 2022 by S. Baker (bakerarmy)
T-mobile is good but this location is not. I went in for a new phone as a existing customer and couldn't get a straight answer. Everything included memberships and un-wanted service or add-ons.I went to the T-mobile store in Westlake and was serviced professionally and got what I asked for.
