The Great Escape Avon is a highly recommended business known for its excellent customer service and quality products. Customers appreciate the friendly and helpful staff, who take the time to assist with selecting the right items and provide valuable advice. The showroom is clean and well laid out, making shopping a pleasant experience. Many reviews highlight the company's wide selection of patio furniture, pool supplies, and accessories, often praised for great pricing and high-quality merchandise. Customers have purchased various items, including wood patio tables, chairs, benches, umbrellas, and hot tubs, all with positive feedback on their durability and value. The business also excels in service beyond the sale. Staff members like Jacob and Seth are commended for their dedication, patience, and knowledge, often helping customers with pool maintenance and hot tub selection. The company demonstrates a willingness to go above and beyond, such as replacing lost parts free of charge and providing detailed guidance on pool care, which builds strong customer loyalty. Delivery and setup services are prompt and professional, ensuring customers are satisfied with their purchases. Overall, The Great Escape Avon offers quality products, friendly staff, and outstanding customer care, making it a trusted choice for outdoor living needs.
I recently came in needing a few pool supplies. I was completely lost until Zach found me. Me found all the items I needed and had me pull my car around to the back part of the building to load the heavier items into my car. Wonderful customer service, thank you Zach!
October 2025
Purchased a hot tub here. Good experience. No high pressure sales like others. Salespeople were helpful and knowledgeable. Good sales prices and selection of pools and spas.
April 2024
Excellent experience. Sales person was very friendly, very helpful and low pressure. Found what we were looking for and ended up spending more than we planned but quality of merchandise was excellent. Showroom was clean and well laid out. Can't wait to get our new patio furniture.
