Baltimore Ace Hardware is a locally owned and operated part of the community, committed to being "the Helpful Place." Customers consistently report excellent experiences, noting the staff is always helpful, polite, courteous, and willing to assist in finding the right items, from small parts like screws and nuts to larger equipment. The store is praised for its excellent selection and knowledgeable, informative staff who help locate products. Many highlight the superb customer service, including quick accommodation for specific needs and efficient online order fulfillment with items assembled and ready as promised. The store layout is described as very nicely laid out. Reviews strongly recommend avoiding big box stores in favor of Baltimore Ace Hardware, assuring complete satisfaction. The overall sentiment is one of a fantastic, convenient shopping experience with personal service from local experts.
Friendly helpful staff and they have a little bit of everything.
March 2026
I started out knowing only basics with all of my diy projects. Everything I have learned is from the very knowledgeable staff at this store. They even stop me from buying the things I don't need! I highly recommend the store and staff .
November 2025
We went up yo the Baltimore Ace Hardware because the Lancaster store didn't have what we were looking for. Everyone is always very friendly and helpful here.
