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March 2024 by Judee Oneill
Your customer service nonexistent since you cannot speak to a person...automated system sucks ...
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March 2024 by Spencer Radtke
An all around Great establishment;kind and helpful service.I had some difficult forms to file and John was an absolute Rock Star!
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December 2023 by A Mihel
I have never had an issue with this branch. I have dropped off shipments for 3-4 years about once a week and always treated well.
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December 2023 by Jennifer Horner
Friendly and helpful staff! Offered very helpful recommendations on our passport paperwork.
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December 2023 by Megan Olesen
Literally incompetence on top of incompetence wrapped up in incompetence. Going on two months and we can’t get mail. I wish zero stars was an option.
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December 2023 by Brigette
Actually, 0 stars for the post office and sad to say the carriers aren't any better. 6:15 pm and still no mail. This happens all the time.
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June 2023 by Jeff
It has really changed since I rated it 5 stars 7 years ago.The people that work in the office here are very rude.The mailman that deliver the mail to my house from there is really nice and usually comes at the same time each day.my dad has a lady that delivers his mail from here also and she's very nice also.Them 2 are the only reason I gave this post office 3 star instead of 1
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May 2023 by Laura Twiddy
I tried to call my local post office, after around 10 minutes of the virtual thing trying to understand what I was asking for-- I was FINALLY sent to customer service and someone will call me back in 15-20 minutes!!! Can't get to a human too begin with is sad.
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May 2023 by Jordan Evans
John is extremely rude and unprofessional. Just because he doesn’t understand what an individual is trying to tell him about what they need help with, he’s condescending and disrespectful. How could you have someone behind the counter who treats people like that? Wow.
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April 2023 by Megan Thein
ABSOLUTELY TERRIBLE!! Went today to pick up a package and the lady at the front desk was rude && I wouldn’t recommend this place to absolutly ANYONE!!! 1 star just because I couldn’t give them none
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April 2023 by Dylan Crosier
My stuff always sits there for days before it's delivered at the barberton post office. Like today for instance same thing happened again. Item has been there for 2 days and says sent back to akron again for some reason. Happens frequently. I've lived in many cities and this is the definitely the most unreliable.
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December 2022 by Lucas Mitzel
Called me when my live animal order was ready for pickup 1/2 times. I had tracking the first time so it didn't matter so much although every time would be better. Staff interacted with was courteous and helpful:)
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October 2022 by YVONNE FLOREA
If i could give them no stars I would. USPS person working window said we dont have tape for your box and theres non to sell. I saw some under mail and said well can I use that one. She looked surprised then said no we can’t let you use it. I have never in all my years had a post office not let you use tape for a package. Horrible customer service. This was even after waiting forever because only 1 person working window.
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August 2022 by Lanky Bastard
Be prepared to wait they just walk slow as slugs. And then when I ask for a package it says as it's against store policy. But then I asked for the policy number and they said there is no and so how is that a policy And even if it is against policy shouldn't you know the policy number like do you even do your job. no sense of urgency or anything.
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July 2022 by Heather Brewer
My husband and I just recently moved to Norton so this is our first experience with the Barberton Post Office. We received permission to have our mailbox moved from one side of Cleveland Massillon to the other side. Through no fault of our own, there was a miscommunication and the area where we placed our mailbox was not allowed. Whoever that female supervisor is that works at the post office should really think about how she treats customers. I do not know her name or else I would gladly post it. She is absolutely horrible and should be fired. Justin, on the other hand, made it a point to personally come out to our property and apologize to us. That post office needs more people like Justin…
