-
October 2023 by Kira Kegg
I stopped in today to look at cardio equipment to buy. I was greeted by a salesman (I've forgotten his name) but the experience was awful. He wouldn't stop talking about himself and his personal training experience. He kept talking to me about topics regarding general fitness that weren't really related to the equipment I was looking to buy or my goals in particular. There was very little time spent if any talking about equipment; it was mostly about other topics. He didn't even show me a single piece of gym equipment. There wasn't enough time with all of his self talk. By the time he began to explain (in my opinion it was mansplaining) what HIIT was I got frustrated and left. I'm not here to be friends. Nor am I interested in listening to you talk about yourself and your personal training experience.The other sales personnel might be great hence all the good reviews. But the man I spoke with today was not. I highly do not recommend them.edit:I'm quite confused here, there was nothing stopping G&G from providing a proper experience the first time. They simply chose not to. I don't do business with sales people who in my opinion talk down to me and mansplain repeatedly.Even here they've completely missed the point of my review. For some reason the sales personnel started explaining to me what HIIT was in detail. I don't know why he started explaining to me the details of how to do HIIT. I guess he assumed that I didn't know what it was. I don't know why he would've assumed that I don't know what HIIT is. I already know what it is. I stated in my review that it was this unsolicited explanation of HIIT that was the last straw and why I left. But the response here is saying they're going to help me with my HIIT needs? I don't know where they've developed the idea that I need help with HIIT. I don't have a need for HIIT due to my own unique health needs. I never stated I did. He just started lecturing me about it in the store.Again, I highly do not recommend their store. Do yourself a favor there's another fitness shop just up the street. They showed me some great equipment that I'm deciding between.
-
October 2023 by Mike Santoriella
The Manager, Kaden Wenger was great in helping us pick out the Spirit XBR55 semi-recumbent bike. He ever offered to come to our house, in we were close, and show us how to use it.
-
December 2022 by Joey H.
I Recently wanted to purchase a set of dumbbells. I stopped at a local store up the street from G&G fitness. The guy who helped me wasn't very helpful at all.... Gave me an extremely high price AND said he would "check" on availability and call me.... Yet he never did. I guess my money isn't green... so, I ended up at G&G. Both Kenny and Kayden were top notch. They worked with me... gave me an unreal price and we're very professional. I will ONLY buy from G&G in the future. Thanks guys!
-
October 2022 by Helen F. Adams
I met with Ken, on the 5th of October. I shared my interest with Elliptical machines. After sharing my health challenges and concerns, he showed me a particular machine. After his detailed explanation of Ellipticals, I purchased the Octane Q35X Elliptical. I was very excited and well informed, upon my departure. Prior to departing, he explained the warranty and delivery process. The delivery and set up was very smooth.The gentlemen were timely, polite, courteous, knowledgeable, and very professional.My experience with this company was remarkable and I would recommend them to family and friends.
-
November 2021 by Rachhpal Sandhu
Visited G&G on Chagrin Blvd last week and met with Anthony who helped me purchase an Octane Seated Elliptical. He was extremely helpful and broke down the differences between multiple models to help me make the best decision. Great experience overall and I would highly recommend this store to everyone.
-
October 2021 by Bob Shoff
Last week, I went into G&G on Chagrin Blvd to buy a new treadmill. The store Manager, Anthony Opatrny, was friendly, helpful, and personable. He explained the details of several machines but never pushed me toward one or the other. After the purchase, he arranged for delivery by DGLLogistics and fully explained the delivery and assembly process. Today, the machine arrived, and the two men who took it upstairs and assembled it were equally polite and personable. I am more than happy with the entire process, and would recommend G & G to anyone looking to buy a major piece of fitness equipment. Great people, great selection, and great service.
-
May 2021 by Daria Mooney
I had the best experience today purchasing an Echelon Connect EX7S Bike! Anthony Opatrny was very knowledgeable explaining to me everything I needed to know before I made the decision to purchase it! I’m beyond thrilled, and can’t wait for my delivery! G&G is the place to go, and definitely ask for Anthony!
-
April 2021 by Terrence Griffin
Was online looking at treadmills on the Horizon site and found out that they had this brand at G&G.I wanted to see it in person so I stopped by and was greeted by Anthony who was professional and knowledgeable about making the right choice in treadmills for what I needed.Thank you sir for the great advice and taking the time to explain thoroughly everything I needed to know,can't wait to get my 7.0 and get to work.Great store and Great guy,I would recommend G&G over major Brick and Mortar fitness stores .Thanks G&G for a great shopping experience and for hiring a guy like Anthony.
-
April 2021 by Terrence Tinsley
Excellent staff! They made everything easy, and their installers were prompt, fast and friendly.
-
March 2021 by Teresa Chounet
Fat and efficient service.Knowledge and very helpful
-
February 2021 by Maria Mia Burk
Super friendly, amazing customer service! Highly recommend purchasing fitness items here over the big box stores! So happy we found them and we were able to get the treadmill we wanted. Great experience!!
-
February 2021 by Deborah Dvorin
This is by far the best Fitness store to go to. Anthony and his staff are amazing. They are so profession and so understanding, even in such a pandemic as we are during this time.They were so courteous and patient with all the questions I had.I can't say enough about G&G Fitness. My only suggestion is that if you are looking to purchase fitness equipment, G&G is a must go to Fitness Equipment store.All the best,Debbie
-
December 2020 by Heather Schroeder
I reached out to G&G on a whim after doing tons of research on treadmills. Anthony helped me identify the right treadmill for me while staying in my budget. He was incredibly friendly and very helpful! The delivery experience was also top notch . The delivery team was fast, efficient, informative and, again, friendly! I will forever go to G&G first for any fitness equipment!
-
May 2020 by Ryan Schuster
Treadmill died earlier this week. I called and spoke with Anthony about getting a new unit. He was very nice to deal with, Explained options with shipping or pick up. Allowed us to buy the unit over the phone so that we could make sure it was available.Every step of this was painless. The unit we bought was easy to assemble.If we need to get a new unit, we will purchase through G&G Fitness and aim for Anthony.
-
March 2020 by Jacob G.
With all of the gyms closed because of COVID-19 I wanted to get some dumbbells for my home. Every store I called is basically sold out of everything! Kevin at G&G showed me the kettlebells and gave me some tips. Glad I met him and I appreciate him showing me new ways to train at home.
