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April 2023 by Karen B
On 03-21-2023, Ms. Angel Perry, Customer Relations Specialist, went to great lengths to assist me. Ms. Perry gets ten stars!!
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September 2021 by Katelyn Taylor
Please remove this post & information.We are unable to remove this post I kindly ask that KeyBank reach out to me immediately concerning issue at hand, thank you.
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January 2021 by Jordan Tobin
Had a very successful visit at KeyBank Beachwood. I was cashing in very old US Saving bonds and Theresa Grisby handled the matter professionally and competently. The machinery did not like the old cardboard bonds and with patience and perseverance Ms. Grisby got the job done. Thank you !
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July 2020 by Gregory P Archer
Marcus Hanna the manager here accused my fiancé of fraud. She received the SBA loan and went into the bank to get money to pay our rent. He subsequently denied her access to not only the funds in that specific account but also another account she had separate. A black young woman being treated less than by a white male is unfortunately a common narrative in this country. Even upon discovering it was more than likely not fraud he still stared her down all the way to her car an
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April 2020 by House Mukeredzi
Great customer service, good communication and follow through.
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January 2020 by Dawn Orengo
I get that there is snow on the ground today but that is not a reason for the bank to not open on time. I am standing at the door waiting to be let in and the manager informs me that it will open 20 minutes late because of the snow. We live in Ohio!! It snows in the winter!!! Bank tellers are waiting in the parking lot for the manager to open the doors! The manger just let people sit out in the snow. Poor customer service!
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April 2019 by Angela Michelle
Received the worst service from a customer relations specialist at this location. I've been a key bank customer for years.
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November 2018 by Chris Lorkowski
Tried to open an account there. Made an appointment online. Showed up and the person they made the appointment with couldn't open the account. Left a message with the person who could open it to call me back, but they never called. Going to go with Huntington instead
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August 2018 by Kendall M
This location has been very helpful as far as providing direct deposit forms typed, closing an account with a delay (leaving the office worker to process the closing days later without me but my permission), and teller service. I have not used ATM so unfortunately I cannot speak on that experience. However, this location is well run.
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May 2018 by Kelly Childress
Incredibly professional, always make time for customers, never feel rushed. Alex Harth is awesome!
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April 2016 by Timothy Pfeiffer
Fast service