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March 2024 by Charles hall
Laura is AWESOME!Very helpful and informative.Greatly Appreciated.Thank you.
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January 2024 by Keiarra Carr
Terrible customer communication. Beyond displeased with the location and the quality of service provided even to members.Taylor is rude and a liar. And apparently her workload is too much therefore she cannot complete task as they come to her.Laura is unprofessional and rude. And apparently her workload is too much for her as well.This team does not get any pep in their step until mentioning contacting corporate.I’ve requested direct contact from the owner Chris with no response at all. This facility is terrible. 0 stars.
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January 2024 by Deborah Brinson-Cartwright
Extremely polite and very professional - explained in great detail needed skin care and follow-up procedures.
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January 2024 by Ella MacDonald
I travel for work and visit many massage envy locations, this one was quite Mid and really not what I usually hope for at massage envy. The front desk was not very welcoming, on the phone or in person. I was late to my appointment due to unforseen circumstances and gave notice prior to arrival, but my therapist seemed quite stressed about this, even though I felt calm knowing I would just have a shorter time on the massage table . My therapist tried to do a whole body massage in limited time, but ended up just massaging me at a cartoonishly fast tempo which was not relaxing at all. I wish we had taken a moment to discuss my expectations prior to the start of treatment and make a plan given the limited time. I felt like she wasn't really listening.
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October 2023 by Jon Shames
Avoid Monthly Membership - it's a SCAM!!I really never write reviews, that's how you know how terrible Massage Envy is. If you are a s***** like me and sign up for a monthly membership and want to cancel, you need to send in a form and wait 10 business days. Isn't it 2023 you might ask me? Not at Massage Envy it isn't. It's 1992. Apparently it's impossible to cancel anything online, you need to mail in a form and wait 10 business days (not days, business days!) so they can get that one last monthly payment from you. Scummy. There is simply no reason for this in this day and age. I would rather wait on hold with a major airline while a blizzard hits than deal with these shady people again.Enjoy your McDonald's of massages if you do choose to visit.
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October 2023 by Terah McNeal
My first time there; a birthday gift from my kids. I was totally satisfied with the experience and the services provided. I plan to return in the near future. Thank you
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October 2023 by Christa Calco
I was in so much shoulder pain walking in and David knew exactly what to do to ease the tension and I walked out in no pain. David earned a new client today! I will definitely be back!!
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October 2023 by Hina Tariq
Mara is excellent. She does a fantastic job and always has suggestions for what can help in between massages. I have chronic back pain and previous injuries. Highly recommend Mara and Taylor at the front desk!
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September 2023 by Carla Dix
My experience was so amazing this was my first time ever getting a massage didn’t think he would be able to get all my acking spots. But he did and then some that I didn’t feel even hurting. He was very Respectable, nice and caring. When I return to massage envy it will because of Mr Aaron. He is amazing. I also like the young lady at the front desk she was so kind. Happy customer Ms Carla Dix. 9/25/23
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September 2023 by Christina Roe
I had a stretch session with Jon and full body massage with David.Jon really helped the muscles in my upper back, neck, and hips release all their tension. It was a deeper stretch than the ones I do on my own and I felt the difference.David had great technique. He really worked the muscles and even did a deep massage and stretch on my feet that I didn't know I needed.
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September 2023 by Beautiful
At Massage Envy located in Beachwood, Ohio where I had the best experience ever, from the time that I’ve walked in until I walked out! I was welcomed with the feeling of welcome as l walked in and was escorted to the waiting area, where the atmosphere was very relaxing. You can help yourself to a refreshing drink of water from a filtered purifier and take advantage of the free Wi-Fi. I was then greeted by Bo, the person who I was scheduled to have my massage with. He approached me as if he knew me, I was so impressed with him, he was empathetic, knowledgeable, and skilled! It’s the next day, and my body continues to react as though it’s finally been introduced to the healing process. After the many years that I’ve had massages this was the first time that I was gamed to commit to a membership. Thanks to the friendly greeting at the front desk and Bo’s gifts! You guys don’t know how much I appreciate the Blessing! Thank you! Tequila
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August 2023 by Karla Morrissette
The staff I interacted with were great. No fuss, easy accommodating, and welcoming. Ive forgotten the females' names that helped me at the desk ( forgive me). David my therapist was super professional, thorough and gentle but rough where necessary in his technique. I enjoyed my session and the whole check- in process was seamless. Beautiful team work and a beautiful environment/space.
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August 2023 by Steven Carter
The staff and management are amazing. Everyone was so professional and accommodating. Shout out to David for the massage and Hanna for the facial. Both we so knowledgeable and amazing
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August 2023 by Scott T
Can’t cancel. Took over our account from another closed massage envy. Wouldnt provide contract even though asked multiple times, called in and can’t get in touch with any managers. Continue to charge, when no agreement has been made with new location. Unacceptable business practice.
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August 2023 by Tanya Collins
I had a great experience with Hannah. She has the perfect touch and my facial experience was a true delight. You have to try her!