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January 2025 by Wayne Mertz
It is really a shame when a store manager doesn’t know how to handle a situation.
Went in to exchange/merchandise credit on a couple of polo shirts that have had known issues according to multiple employees. Being told by 2 other stores that would have handled it and then back in September also being told by the manager at this store at the time she would take care of it. At that time she wrote on a business card that we could come back in with the shirts to get it handled. She knew we were not local and that the shirts were a few years old but it’s known company wide that these shirts had issues.
Walking in with the shirts and the card that the manager had given use got us nowhere. The now “manager” P (I won’t post her full name) was absolutely no help. She couldn’t even find the purchase history in the computer and didn’t care about taking care of it for us. She felt “attacked” and walked away to go into the back room but then came back threatening and then calling security saying we are no longer welcome in the store!
We did not ask for the shirts to be covered but in speaking with 3 stores over the last year we were offered by the managers 3 times to get new merchandise or credit since it was a known issue no questions asked. These 3 managers know how to take care of customers but P clearly does not know how to handler herself at all and also doesn’t know what customer service is either. For a brand that is not cheap and try’s to be upscale, she does not represent the brand well at all. There was another customer in the store that the time that commented to our son about how ridiculous she was acting and how she couldn’t believe a manager would act like that.
Looking at reviews it looks like since the previous manager has left, there has been other issues with this store. I hope that upper management does something regarding this or it will end up hurting the performance of this location in the months and years to come.
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December 2024 by Jehu Akubuiro
The set up looks great and appealing.
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November 2024 by Steven Platko
Rude and unhelpful staff with returns
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July 2024 by Frank Martau
Since the privy owners sold the company the quality of clothes have gone way down. In particular the tee shirts. Collars are so cheap and the shirts don’t last. Very disappointed
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June 2024 by Mike Puhalla
Great clothes and customer service! I purchased a bathing suit that unfortunately had an inseam that unraveled after a single wearing. Returning to the store Margo demonstrated what unparalleled customer service means. You’ve earned a long term customer!
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June 2023 by Paul Kotas
Great products ,service and fast delivery .I love my shirts that I purchased .
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February 2023 by Kim shattuck
I recently ordered a Tommy Bahama shirt for my husband. Service was outstanding and I received it the next day. Love the shirt and so does my husband.
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February 2023 by Kirsten Smail
Very friendly and helpful !
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January 2023 by Bernie Rosenberg
I purchased a few Tommy Bahama Borcay Jeans in the past few weeks. Denise was a MAJOR HELP in the selection. I recommend the Tommy Bahama line. In my book they are a 10
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December 2022 by kathleen devitis
One of the few stores where you are treated as a customer that could use a little assistance! Mike was so helpful with every need that it was like having a personal style assistant! Will return again and again! Great wearable pieces!
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October 2022 by Travis Airgood
I've switched over to Tommy Bahama from Polo for the past 5 years and will never go back. Better quality, better designs. The comfort is unparalleled!
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August 2021 by tim k
Who would spend 180.00 on a shirt is crazy. Way overpriced for identical shirts at Department stores that carry the same brand name. Staff was helpful however.
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June 2021 by Ronald Mosley
Great staff
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May 2021 by David N.
Nice store with wide variety of choices.very good help. Would r we turn to store and seek out salesperson Bailey who was pleasant and knowledgeable.
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May 2021 by Alan Seymour
People are great. Service is great.
