Visionworks Beachwood Place is a well-regarded optical retailer known for its superior customer service and wide selection of eyewear, including glasses and contact lenses for all ages. The staff is described as very kind and patient, making the experience enjoyable for customers, even those visiting for the first time or bringing children for eye exams. Many reviews highlight the attentive assistance provided, especially when navigating insurance and pricing options. Customers appreciate the high quality of service, with one reviewer noting how a staff member handled a broken frame issue with care and at no extra cost, showcasing the store's commitment to customer satisfaction. The eye doctors are praised for their detailed and smooth examinations, contributing to a positive overall experience. Although some customers experienced brief moments of feeling overlooked upon entering the store, the helpfulness of the staff members, particularly in addressing concerns and questions, stands out. Visionworks Beachwood Place also offers competitive prices and accepts various vision insurance plans, making it accessible for many families. Overall, the positive feedback emphasizes the dedication of the team to provide a welcoming and informative environment for eye care.
It's was time for my annual check up, awesome staff
June 2024
Jasmine was excellent! Even tho they were having technical issues, she got me in and out and even called back to make sure she got everything correct. I worked in customer contact for over 30 years and this was the best experience I've had in YEARS! I can't wait to get my glasses and I'll definitely be using them again!
June 2024
Everyone that helped me was absolutely amazing and I will definitely be using them again
