“I had a great experience at this Swarovski store—excellent customer service and a truly high-end treatment! That’s the kind of experience that keeps me coming back to the brand.
A special shoutout to Kelly Robusto, the store manager. She was incredibly helpful, engaged, and went above and beyond. She helped me find a gorgeous necklace and earrings, and even assisted me with an issue I had with my watch.
Thank you, Kelly! You’re a true professional, and you definitely deserve a promotion and a raise.
—Cintya”
“Michael and his team were nothing short of spectacular through our engagement ring process! Their attention to detail and kindhearted care can’t be overstated! I couldn’t recommend Gino’s enough for any of your jewelry needs!”
10:30AM - 5:30PM
28149 Chagrin Blvd, Cleveland
Watches
“We have done a lot of business with Alson’s!
Jesse has always taken personal interest in whatever we were looking for including my diamond for my ring, and also my special charms that he has specially made for me! We moved to Arizona and yet we still work with Jesse in Cleveland!!Alson Jewelers is the best!♥”
“Since moving back to Cleveland, I have found it surprisingly difficult to find a jeweler I completely trust, someone who combines expertise, integrity, and a genuinely welcoming customer experience. Steven DiFranco Jewelers has exceeded my expectations on all fronts.
From the moment you walk through the door, the team makes you feel comfortable and valued. Whether you're making a significant purchase, selecting a small gift, or simply bringing in an item for a minor repair, you receive the same level of professionalism, courtesy, and attention. There are no high-pressure sales tactics, and the staff never talks down to you or makes you feel that your business is any less important because of the size of your purchase.
What stands out most is the genuine rapport and trust they build with their customers. Every interaction has been pleasant, knowledgeable, and focused on helping me make the best decision for my needs.
Because of the exceptional service I have consistently received, I have no doubt that Steven DiFranco Jewelers will be my first choice when I am ready for my next major jewelry purchase. It is rare to find a business that combines expertise, integrity, and customer service so well, and I am grateful to have found them.”
“Over the past year, I’ve been buying watches left and right every single time I get a watch whether it’s for fitting, fixes or advice I’m going to Sebastian. It’s so reasonable price and the service is superb. I can’t even go to no one else for my watches. I’ve even sent other people to him because his customer service is top-tier. I’d recommend time change to anyone. I’ve even taken people to him already. This is the best place I’ve been in for my watches!!”
“I brought my gold chain in for a repair and clasp replacement, and my experience was outstanding from start to finish. First and foremost, Belinda is amazing. I’m incredibly grateful for her help. She took the time to clearly explain every step of the process and guided me through choosing the right clasp for my chain. She understood the sentimental value of my jewelry and made sure I could preserve that while still staying within a reasonable budget. As someone who isn’t very familiar with jewelry, I really appreciated how patient and honest she was. I never felt pressured, just genuinely taken care of. I highly recommend bringing your jewelry to Belinda and the rest of the team. They truly care and it shows. Easily one of the best experiences I’ve had.”
“I had a fantastic experience at the Tiffany store! The Mona Guo was incredibly welcoming and nice, making me feel valued as a customer. Her knowledge and enthusiasm about the products really enhanced my visit. I left feeling delighted with my purchase and the overall service. Highly recommend this store for anyone looking for a great shopping experience!”
“Drove from Pittsburgh specifically to visit this store and was not disappointed. Staff was very welcoming and knowledgeable. Dori was extremely helpful with assisting me with getting replacement bands for my old watch and finding a new watch. We will definitely return for another visit soon.”
“Went to get a battery replacement . He gave me a discount on the battery replacement. Should have went to him first instead of going to Dakota watch company because they charged me six times more than he did. Has a great jewelry selection also. Great customer service even greater guy.”
“I've been to Robert & Gabriel several times for small pieces, and I have always been extremely happy with the level of care and support I've received. I'm not a big ticket shopper, but I never felt like my small purchases made me less of an important customer. I was recently looking for a custom piece on a tight budget, and Susie was endlessly patient and helpful with me selecting stones, looking at settings, and even wrapping the item when it was ready to be picked up. I am happy to recommend Susie and the team at Robert & Gabriel because they've always taken good care of me, and the jewelry itself is always beautiful. You can't go wrong, check them out.”
“It is interesting reading the other reviews because of the contrast in opinions. Well, I think the world of Dan and Tom. I have had fantastic service in buying products, getting services, and selling jewelry. I'm not sure if it's attitude of the customer upon entering the store, but I have never witnessed a bad interaction with a client.”
“I was looking for a gold chain for my husband for our anniversary. There are many options for shopping at Beachwood mall but Ashcroft & Oak was so easy with a great selection. This was the first chain Ive ever purchased and Kenny helped me to pick out the right style and length - which by the was way was a huge hit. Great experience and thank you Kenny!”