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February 2024 by Chelsea F
Terrible customer service. The teens working here act like they are inconvenienced if you want to buy something or heaven forbid try something on. I would say the only person they might not roll their eyes at is someone who looks exactly like them. Hard pass on this location.I had to stand at the empty checkout while four girls were “working” right inside the counter and completely ignored me. I had to ask them loudly to come check me out and they all gave eachother looks like they couldn’t believe I spoke up.
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December 2023 by Hannah Selk
rude staff. waited in line over 10 minutes while a staff member stood upfront on her phone. ended up setting my stuff down and leaving.
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December 2023 by Makenzie Shepherd
I’ve never felt more out of place in a store. The girls working just stare at you like you’re bothering them at their job,And it seems as though they have zero training im customer service. Rude, bad tone, and lacks communication when it comes to reasons why my return can’t be accepted today. Be nice lol
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November 2023 by Haylee Davies
best experience i’ve ever had, customer service is great, love those who work there… got in and out in a timely manner.
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October 2023 by morgaen grimes
Just close down the store! Customer service is non existent, you can do better going online yo purchase and would probably get better assistance and attitude with the online chat service. Go somewhere else if you have to go to an American Eagle!
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July 2022 by Rheeda Rucker
Its time you all learn some customer service. It's crazy that i came to share my terrible experience only to see other people post about the same issue. You were selective with who you greeted and just stared at my mother and i the whole time we were there. If you can't greet all customers when they come in and at least see if they need assistance go work elsewhere. You know where you dont work with people .
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May 2022 by Lisa May
This locatuon doesn't have good service and is super empty for the amount of space the store front has. I always feel like I am bothering whoever is working at the time, no one is coached to talk to their customers with care, and they always leave one of set of doors along with one door on the second set locked.
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May 2022 by joe justice
Store clean . not too crowded. Staff very helpful. A bit pricy for me.
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April 2022 by Trinity White
There was about 4 or 5 girls in there and it was pretty dead. The blonde girl in there gave us attitude over asking for a fitting room. The girl workers proceeded to go back and talk and whisper to each other after giving us a fitting room, and we're looking back at us the entire time. Only about 2 out of those 5 workers did anything.
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January 2022 by Running ThePeralta Household
Because it is so far away from us (almost a 1 hour drive) we rarely go here. But choose to do so in order to bring in return items instead of sending them by mail.The employees greet you when you walk in which always makes you feel welcome, they always ask if you need help finding an item or what else they could help you with. So far we have always experienced kindness from this store and it is appreciated.The store does not carry the same items that are offered online but they make up for it by having a large variety of pieces.
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December 2021 by Brenda Phillips
Always find what we want there
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October 2021 by T S
Friendly attentive sales associates. They greeted me as I walked in and assisted me to locate what I needed. I usually walk out with more than I planned to buy as I love AE!
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July 2021 by Sarah C.
Very nice employees. Very patient with grouchy teenagers. Hailey is great at suggestions!
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July 2021 by Emma Seay
I had an awesome experience at this location today! I was struggling to figure out what top to pair with a skirt and Megan really helped me out. Thanks to her, I got a full outfit and I’m really excited to wear it. Thank you!
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May 2021 by Lauren Caldwell
It was a busy Saturday, gorgeous out and Kyle was nothing but enthusiastic and helpful to me! When customer service can be hard on busy days, this team at the Greene was so joyous, honestly JOYOUS. Gwen with the fitting rooms was smiling through her mask with her eyes, making me feel very welcome and happy to be shopping. Thanks everyone!
