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July 2023 by Donna J.
Needed a tire repaired and went to the Beavercreek, OH location. It was flat and not on the car and was told he could put air in it and I can be on my way. That's when I should have left and went elsewhere. I wound up leaving my tire with them, they called to let me know it couldn't be fixed and I would need to purchase a new tire. I took care of the purchase over the phone and went to the tire dept the next day. There were three men working with no other cars in any of the bays and I was told they didn't have time to put my new tire on my car. I took the tire home and put it on myself. I won't be back.
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April 2023 by Ethan J.
Customer service never seems to be a priority. Associates are always hard to find for help, they are performing other tasks (such as dry mopping or having an automatic floor cleaner going around) during some of the busiest hours, and they never seem to know the answer to where items are or price incorrections at the registers. Additionally, the cafe has really lost its appeal - usually one or two staff working to take orders, cook, expo, and clean the tables. This is when they are open (which they're often not), but the line usually takes 10+ minutes for a simple order.
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February 2023 by Andrea G.
2.5 hours to change 2 front tires in my 1500 Chevy Silverado. Apparently they had a trainee. Was the job done correctly. I will stop tomorrow at National Tires and Battery to double check. At this point I cannot trust their work!!
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February 2023 by Taylor A.
The behavior I witnessed today was beyond disgusting. While waiting to check out, there was clearly a neuro-divergent, possibly autistic child that was having some trouble. It was audible, he was upset. One employee directly next to me looked over that the child and the family, went over their headset/microphone system and said to ANYONE else who was on that com system that is sounded like a car alarm was going off and another employee at the cash registers broke out into laughter. There is no benefit of the doubt or feigning ignorance here. Simply observing the situation and the child, you can conclude that this little one had special needs of some degree. I turned around and told him that his comment was disgusting, he IMMEDIATELY made an excuse and I asked if he'd like to go say it to the parents of that child. Again, he made an excuse. Immediately after, both employees disappeared. I made sure to tell the manager and express the pure anger and disgust I felt for that family. Had they heard it, I can only imagine how it would've made those parents feel. A family who knows that a simple task is going to be much more complex due to their kiddos needs. A family who already has people staring at their child, them, making comments. The fact that these two grown men thought making fun, mocking this child was humorous is nauseating. All they wanted was groceries. They should be free to do that without the staff mocking a child.
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January 2023 by Stephen M.
This is my "go to" store for specific items and the prices are great. I buy their olive oil, nuts, cheeses, and frozen fish. The store is clean and organized. I also always fill up the tank with gas as the price is usually good. They have a very liberal return policy. The prices for prescription drugs are great too. The pharmacist is always willing to check to insure I am getting the best price. I often pick up a cooked chicken as well because there is so much you can do with it at home.
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November 2022 by Marion D.
Prices are higher than if you would go to the grocery store and just bargain shop. The café is very limited. They don't do take and bake pizza anymore, which is like the best thing they had. When I asked for a pizza to be made, they told us no because they didn't have enough time. I've started going to Costco more better selection friendlier people sometimes it cost more at Costco but it's worth it.
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September 2022 by Opie Daugherty
Great place to shop in a lot of friendly faces
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July 2022 by Paula Smith
great prices..great quality
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November 2021 by Kit Sisson
Great products great price..
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October 2020 by Frances Fosnaugh
NO Juse TRIED to call it Just rang and rang,... for over 5 minutes
AND NO ONE ANSWERED!!!!!! THEY DISCONNECTED WITHOUT ANSWERING!!!!!!
Where is the services, where is the products there are none available!!!!!! $40.00 a year for WHAT! Our renewal is in November. POOR SERVICE!!!!
I'M DROPPING THEM....GONE!!!!
