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October 2023 by Lexii Sears
I love shopping at this location! It's wonderful and the staff are fantastic. I have a hard time finding time to go out to get a book I'd like, and today I found I can't go in because of a closed event? I really wanted this book today so I'm unfortunately going to its competitor, Barns and Noble. I don't like this book store as much but I won't have time to pick this book up after today. :(
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October 2023 by Sarah M.
Was confused about the different tickets for an author visit the staff said if I bought either ticket I could come to the discussion. Show up and they said that I bought the wrong ticket and left me with the other people who bought the wrong ticket OUTSIDE in the rain for a little under 2 hours! When the author was upstairs there would've been more than enough room for us to be downstairs away from the rain. So after spending an hour and a half to get here only to be told to wait outside and still having to wait in a long line. Not coming here and would encourage authors and guest to not come here or use this place.
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August 2023 by Bobby Thunderbolt
This place was fantastic, one of the largest book stores I've been to in recent memory. Great selection and location
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August 2023 by Dan H.
Great selection of books and good store but service was not good at all. They upsold my 16 year old daughter at the checkout on 'free' magazine subscriptions for 3 different magazines. She is now being charged for these magazines and it has been a nightmare trying to cancel them. Ridiculous to do that, especially to a minor.
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July 2023 by The Otaku Guru
Terrible experience here twice. Both times featuring the dishonest, pushy, rude, magical manager Ron.-Buy 24 books and a high end collectible.-All the books put in one bag.-Censors go off.-Wait 10 minutes to finally have someone help.-Won’t just check receipt, wants to take every book out the bag to rescan.-Snatches the bag.-Bangs it on a shelf.-Pulls them out, banging the books/bag multiple times.-Swings the bag one handed to see if it goes off.-Pretty sure books got messed up.-Head to car and start heading home, we decide to check the books.-11 books now damaged, 5 seriously so.-Call, get Ron. Hey told to come back they will make it right.-Turn around and head back.-Get back and are told by the other “manager” that they will refund the 5 and if we can find replacements we can keep them for the trouble.-Go find 3 of 5.-Get told that it changed and now we can return the damaged ones and rebuy the new ones. Nothing done to apologize or make up for the frustration, wasted time or inconvenience.-Turns out he’s not a real manager.-Re-enter Ron. Sticks to the same thing but is rude and condescending about it.-Continues condescension and nastiness, embarrassing one of the cashiers (who was the only nice part of this experience sadly).-Ron “is going to do us a solid” and ALLOW us to return the books, rebuy the replacements AND we can rebuy THE DAMAGED BOOKS with a 20% discount ($3 whole dollars).-Guy who caused this makes a comment under his breath about my buddy’s sexual orientation (classic hateful ignorance).-So we decide we don’t want to give them our money and return every book.I HIGHLY recommend that you don’t give them YOUR money either
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July 2023 by Aaron Mike
Terrible cashiers come from terrible managers. Like Ron.
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June 2023 by Christine Vitiello
I love this bookstore. Great for wandering around and finding a new interesting book. I just wish the hours were open longer on the weekend, maybe until 9 PM. I think a lot of people would enjoy grabbing dinner and then browsing this store.
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June 2023 by Zay Thomas
It's nice but it's nothing amazing which is disappointing for it's size
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April 2023 by William O.
it's almost 80 degrees outside and inside the store is 80+ too hot to even shop, Turn on the AC. Customers will stay longer.
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March 2023 by Sunny P.
I work close to the Greene and I love stopping in to Books and Co. during my lunch break or after work. I had some time yesterday before I had to be at dinner and of course I ended up in the bookstore!I love how this store is set up. They have tables at up right in the front with all the most popular books right now. Even when I don't buy anything, it's nice to walk around and get an idea of what good books everyone is reading.they also have an amazing clearance section and I am usually able to find 2-3 books every time that are on my wish list. These books are usually between $4-10. I also love that they have beautiful editions of the classics and I have purchased many of my favorites in these versions.I know I will stopping in here many more times this year and will find my next favorite read!
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March 2023 by Brendan M.
Tried to return and item that was gifted to me a month or so ago and they did EVERYTHING in their power to deny it. Needs my name and phone number to "confirm it was a legit return" even though I'd never been there. Ended up getting a gift card for it but the amount of hoops I had to jump through were egregious. Manager thinks he's hard, and the staff is slow. Hard pass.
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March 2023 by Sierra
This bookstore is literally my happy place. I go very often. I legitimately always find books I wanna take home. Hell. I’d take 10 books at a time if I could. Good selection from what I know. Great kids section, my kids always find something good. Staff is usually friendly and very helpful if I can’t find something I’m looking for.
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February 2023 by Sierra Clifton
This bookstore is literally my happy place. I go very often. I legitimately always find books I wanna take home. Hell. I’d take 10 books at a time if I could. Good selection from what I know. Great kids section, my kids always find something good. Staff is usually friendly and very helpful if I can’t find something I’m looking for.
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February 2023 by Cynthia Hayes
I feel like this bookstore is very lacking on a good variety of popular books. I had a list of 18 books that I was looking for and I ended up only buying three. I ended up driving to a different bookstore. I did ask an employee why there was such a lack of inventory and she said that they just don't get the books that were on my list.
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September 2022 by King Cristobal
The books are in great conditions and the employees are so sweet. Their records have a huge skipping problem. I bought four records and played them immediately.Their membership is way better than Barnes and Nobles.