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November 2023 by Jason Payne
0 stars!! Avoid at all cost! Worst experience I've ever had renting a car. I booked a compact rental at this location. However they rented me a Silverado 1500 crew cab. Which I was ok with. The vehicle was in the garage. An employee had to walk with me to the car to open the door. I looked over the vehicle and noticed a large crack in windshield. I let the employee know and showed to him. The interior was filthy touchscreen sticky and stains on seats. My ride there was also a witness to the condition of this vehicle. I returned the vehicle a day early and the older man at the counter told me I would be charged the full fee. I leave and call customer service. She tells me to go in and get receipt I do . He checks truck and blames me for windshield damage screaming at me. Which I did not do. Budget Customer service heard and recorded everything. Customer service lady ask me to get his name he doesn't give it. Says "That's not important" This guy is beyond rude and unprofessional he takes numerous pictures of me and kicks me out store! Threatening to charge me for damage I did not do. I've been honest my entire life and would NEVER damage anything without telling. My ride went in to tell this guy that the vehicle already had damage when I rented. He's not only rude to him but curses at him as well. This location is shady and crooked. Needs to be shut down. Worst and disrespectful experience I ever had renting a vehicle! The negative reviews don't lie!!
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November 2023 by Simone
Total inconvenience reserved car. Get to this hidden location and NO CARS the guy at the counter stated been waiting for cars to come in from the airport and said drive to the next location and check. I ask could he call he said they don't answer the phone. Customer service socks. Called the next location and it routed me to reservation same thing could not confirm any cars available. Please have better convenience and customer service should be able to call and check other locations
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November 2023 by Suzanne Mossbarger
I would give zero stars if I could. Had a reservation and went to pick up the car today and was told they did not have any cars. The person was also very very rude. Delayed our trip, but luckily Enterprise was able to deliver. A phone call and reaching out to another local Budget location to accommodate should have been done to avoid this situation.I would bet the positive reviews of this location are not real. Don’t risk reserving from this location! Sketchy, filthy and the WORST customer service!!!
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September 2023 by Sean U
\\\\\\\\\\\\… WARNING!!!….////////\\\\\\…. DO NOT RENT… ////////This company charged me $150 for canceling a vehicle I never even saw or picked up. They are scam-ish. I should have read all the negative reviews before I started my reservation process. Don’t be an idiot like me. DO NOT RENT Budget car rental.This statement is opinion based on experience
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September 2023 by Julie Reed
The gentleman that took care of renting is our SUV showed us the utmost respect n took awesome care of, he is a true blessing to customer service n I personally will be driving the extra 20 minutes to go to the Beaver Creek location from now on!!!!
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August 2023 by Heather Sanders
Will never rent from this place again. We paid for a mini van rental and I called the day before and I was told we have to take a ford explorer which wasn’t enough room for what we needed so we had to drive a separate car. They gave our mini van away to someone who just asked for it a day before when we had it reserved for over a month. Then was told we don’t have to pay any extra to add a driver then was charged almost $70 per driver. The car was so dirty inside food on the ceiling so we had to clean it all before even driving it. Worst experience ever. DO NOT RECOMMEND!!
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August 2023 by Bobby Sanders
Place is terrible, DO NOT rent a car from here. We booked a mini van a month prior to a trip only for them to tell us the day before that they did not have a mini van. We had to take an SUV that had no luggage space. We ended up having to take a second vehicle on our vacation which defeated the purpose of the rental. The SUV they gave us was absolutly filthy. Vehicle had food everywhere including the ceiling and it smelled like cigerette smoke. We had to clean the vehicle before we could even take it and then they had the nerve to charge a cleaning fee upon the return of the vehicle. The staff at this location is rude and the building is filthy and rundown. Do not rent from this location. Go literally anywhere else.
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August 2023 by Tina Warner
This was one of the worst rental experiences I’ve had. Budget needs to close this location. It is a very poor representation of the company. When you get to the store there is trash all around the entrance. The windows are filthy and when you walk in it looks abandoned. There are missing ceiling tiles and the ones that are there have spots from a roof leak. The gentleman working there was very nice, but he wasn’t prepared for me and I made a reservation days before. He first offered a new electric vehicle, but wasn’t able to rent it to me for some reason. He gave me a Honda SUV to drive, I reserved a premium sedan. He walked me out to a fairly dark garage and pointed down to the end and said there is the car and handed me the keys. When I sat down in the vehicle it was the nastiest vehicle I’ve ever been in. I really didn’t want to sit my bag down. There was trash and the car was extremely filthy. I turned the car on and it had low tire pressure and a maintenance required light on. I went back in and told him I could not drive that vehicle and he acted surprised. There is a big sign up about cleaning, smoking and pet fees. And that vehicle was like that?? Now he is searching for a car to give me, he ended up just going out to the night drop and getting keys. I would have left at this point, but I unfortunately needed the vehicle for a business trip and my ride had already left. The Kia Rio I received was an economy vehicle, not a premium. This vehicle was dirty too, I had to take it thru the car wash and take it home and scrub it down, before driving. When I rented, I specifically chose this location because they were open until 6pm. I got caught in traffic and called the store for an hour with no answer. When I rented I asked what happens if I get there after they close, he said “Oh, I’m always here late and you’ll only be charged the one day. Needless to say when I arrived a 6:15 and my ride was there before 6. And no one was there. My rental was supposed to be $91.02 for a premium car. And I paid $203.38 For an economy car for 24 hours.I’ve heard from other people that have had a similar experience with the cars been very dirty. Read the other reviews, BEWARE!Avis/Budegt needs to investigate this location.I did contact the corporate office and they quickly respond offering a credit for being overcharged.
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August 2023 by Eric Hickman
I would give it 0 stars if it let me! Horrible place. I had reservationand called the night before to make sure they still have a car for me. They did this to me before and did not have a car. So when I called they said yes we have a car for you in the morning. Then I show up as this is for work. They said they have no cars. So either they lie to you blatantly or they just poorly manage their inventory. Probably both. I have been a loyal fast break member for years. No longer will I use Avis or Budget.DO NOT USE THIS PLACE IT IS BAD!!!
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July 2023 by Tara
I highly recommend Budget rental for personal or business use. I've been using Budget for years, and one location specifically, at 2727 Fairfield Commons Blvd in Beavercreek Ohio. The owner/operator of this location is always extremely accommodating to fit whatever my current situation calls for. They're very friendly and welcoming which always enhances the experience. The vehicle are always clean and well kept. I've never had an issue and I've been a patron of this location for years now.
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July 2023 by Leslie Dibiase
Excellent service. I had reserved a car at a different location and was not able to get a car. I went to this location (budget on Fairfield commons) and I had excellent service and even though he was very busy and I got lucky getting the last car, the size I needed. I also had to drive it one way which is not ideal for him but accommodated me anyway at the same price I had reserved it for at the other price.
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June 2023 by Tomeka Cooley Pettus
The manager is rude and unprofessional. I have found Marijuana on 2 different cars. In addition to the cars not being completely cleaned when I pick them up. This last car a Chevy hatch back tires were balding and had no air conditioning.
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June 2023 by Wilfredo N.
The vehicle reeked of cigarette smoke. The car was dirty and upon start up multiple warnings came up for overdue maintenance. The car was also filthy. I kept it because I needed the car. I had to drive with windows open to minimize the smell. My clothes reeked of cigarette smoke afterwards. I would NOT recommend.
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May 2023 by akhil sunkara
had a wonderful experience renting a car from Avis, and I have to say that Abdul was a big reason why. From the moment I arrived at the rental counter, he greeted me with a warm smile and made the whole process so easy and hassle-free. He was incredibly knowledgeable about the different car options and helped me choose one that was perfect for my needs
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May 2023 by Angel Webster
Adubul made my rental experience easy he went over and beyond to help me.. now as for calling customer support they suck they kept giving me excuse after excuse they even hung up on me and adubul but it all worked out and everything was perfect.. if I had to rent another van I would only rent from adubul
