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March 2024 by Julie Mohler
I wish I had an option of either a credit or having an actual refund, because I would prefer having a refund for an item that I paid for and did not receive. It already costs more to have it delivered, let alone not receiving what I ordered and then not receiving a refund. If I don’t use my “credited item” I essentially lose that money and Chipotle does not. This is not the first time this has happened, it’s been many different occasions. I enjoy Chipotle but will seriously stop ordering if their policies don’t change.
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March 2024 by Nicholas Luckenbach
I had a pickup order with a promise time of 5:50 PM. It wasn't handed to me until 6:06 pm.The order line wasn't even particularly busy, and I counted 5 people milling in and out of the back.I don't think I need to say anything else. Pick literally any other location if you want to pick up through the app.
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March 2024 by William Carpenter
I'd avoid this one. They are giving you very little meat, tons of rice and sour cream. Unless you want your cream and rice with a garnish of meat and beans, I'd go to another chipotle.
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February 2024 by Olivea Clay
If i could id give zero stars.... I'm sorry but this location ruined my appetite for chipotle for years. Absolutely disgusting. One exit up in fairborn in front of planet fitness changed my outlook on chipotle!!! I love chipoltle. But cold undercooked meat is always a turn off. Not to mention it's very unclean. The staff 9 out of 10 times are rude and overcharge. I had my LAST bad experience tonight before close about 9 pm. I ordered a side of steak a side of chicken a side of guacamole and a side of Pico.Where do I even start! Almost $15 dollars for those four very small sides! I had asked two questions to which staff replied very short and rude. I asked if they had just sliced avocado and if they had keto options and she said no and gave me a dirty look... ?The guacamole ended up having a palm sized shell of an avocado shoved inside of it.... the container is tiny.. how was that missed when prepping and mixing the guacamole and then when they put it into that small container unless they were sloppy!! My point is they aren't being careful what else is happening if they missed a whole avocado peel??? and the meat as usual; Undercooked. The chicken was UNDERCOOKED. and the steak was barely cut. The Pico was pretty much unripened tomatoes. Sour and bitter.... I bit into the avocado shell mind you. I will never go back there again! Nastey people and nastey food.Parking: Barely anywhere to park ever.
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February 2024 by A. Blanc
The employee used the same gloves to broom the floor and serve the food. The broom stick looks disgustingly dirty. They serve the cheese and lettuce with the same gloves. Disgusting!
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February 2024 by Herm Greider
I love these guys for lunch. Fast, friendly, generous, food is always great. On a freezing day, perfect quick takeout lunch!
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January 2024 by Kierstenvlogz
So I ordered a burrito with beans, steak, brown rice, cheese and sour cream. I was taking big bites until I got to the sour cream. Their sour cream is old and as sour as a sour skittle. Not to mention when we took it back to get a refund. They tried arguing with us saying sour cream is supposed to be sour. But is it supposed to make u have a sour face when u eat it? And another thing is that inside of chipotle, it’s super dirty. Food everywhere you step. And it’s also super duper cold inside which is bad for this time around.
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January 2024 by Rosemarie Walton
Portions suck. Small amount of chicken and very little to no cheese, beans, or lettuce.
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January 2024 by Jeremy Miller
Everytime I go there the rice is never done all the way it is hard and raw. I couldn't eat
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December 2023 by Gillius Thunderhead
I paid 15 dollars for a burrito with extra steak and it was the size of a baseball. I had them remake the burrito and it was only slightly larger. This restaurant is a ripoff.
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December 2023 by Md Sazzad Hossain
Super dirty, I think they clean their floors & tables at all. Quantity was just half than any other location. Very very disappointed.
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December 2023 by Heather Clemons
Rude workers! Horrible service! The smallest Portions I have ever received from a Chipotle. I even ordered double.
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December 2023 by Rosalind Elliott
I am understanding of places that are short staffed, but it was written all over her face how aggravated she was. $40 on 2 meals. Didnt eat hardly any of it. Extremely disappointed.
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November 2023 by Jessica Lewis
One one girl on line taking orders making orders wrapping and bagging them 4 employees in back hanging out and 1 standing at the end of register holding up the wall I tipped the 1 that was doing all the work and the wall holder thought I was gonna put it there for them to split nahh that is supposed to be ab assembly line not 1 person do it all then after all the hard work is done u want half the tips
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November 2023 by Costa Bambakidis
Used to be good, but service has significantly declined. Portion sizes are lacking and the staff is not friendly or competent. Booths were all filthy and not clean, despite it being empty in the store.Edit: 6 months later, the store is still poorly managed. 15-20 minute wait time in line despite the back being fully staffed. Not any cleaner either sadly.
