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June 2023 by Mallory Adams
So proud of my girl Jen! Super nice manager and always keeps the place up, running and organized!
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April 2023 by Eric Hammond
Terrible, had an appointment at 1100 for our 5 year daughter to get her ears pierced. She was over the moon excited. The store never opened and we waited for 20 minutes passed 11. They never called to apologize or anything. Luckily the Dayton mall location was super nice and got her in right away. Terrible service, can’t believe the store didn’t even open during it’s normal business hours.
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April 2023 by Robert Thornton
Great place for ear piercing. The employees worked with my daughter to help her thru the trauma of having to get there ears re pierced
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April 2023 by Brittany Curl
Drove 40mins to visit location during store hours, store was closed.
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March 2023 by Kenzie Carnahan
Closed all day today. This was due to the only manager on shift had a family emergency. This isn't the manager's fault. This is the company's fault for not providing extra coverage to keel the facility open
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March 2023 by Kenzie Grate
Closed all day today. This was due to the only manager on shift had a family emergency. This isn't the manager's fault. This is the company's fault for not providing extra coverage to keel the facility open
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January 2023 by J.R. Williams
I ❤️ this store. Cute items for kids and teens.
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January 2023 by Alicia Mullinix
I have had several good experiences at this location however Saturday the 31st, my expectations based on previous experiences were obliterated. I had my 6 year old out shopping to spend her $25 gift card. I had known upon seeing the dollar amount gifted, I'd be spending some money too which was fine. My daughter chose about $80 worth of items, I used my debit card and her gift card to pay. After we left, my daughter changed her mind about an item that was $35 (without tax) and wanted to return it, this was about 20 minutes later. So I looked up the return policy, and headed back to the store, as we had all the requirements listed online for a return and full refund. The cashier upon our arrival informed me their store manager Brooke, has a policy that if a customer uses more than one payment method, they will only give a store credit back instead of a refund. I still had the claires website up on my phone and re-read the policy, finding no mention of this. So, I asked where that policy came from because I didn't understand. It was not on the website and according to the website, I was entitled to my money back. She (Ciara) still refused stating it was their store policy individually, and because they were a small store they didn't follow corporate policy on returns. I again stated that didn't make sense to me, I had previously been a manager at Icing, a Claires company and didn't recall such a policy. I asked if this was written somewhere I could read, and if so I would happily move on. Ciara and fellow employee Skye (came over) and said no, it wasn't written, they didn't have a handbook and were trained on the spot and that's what they were told to do. They stated they couldn't tell how much money was spent on my debit card, however it is clearly stated on the receipt in a very easy to see fashion, which I attempted to point out, stating again the item was less than how much I spent on my debit card. This too was refuted, I asked for the managers name or district manager, (to which I was refused, stating the manager and District manager didn't have emails or phones numbers to be reached at) or anyone I could talk to and was at that point told by Ciara she was calling security, on me and my 6 year old for not listening and I again said I do not understand why you're refusing my refund and am simply asking for an explanation, there is no need for security. I had every item needed for my refund and was refused. Flat out. I left the store after I got some names, so I could attempt to handle it without my small child present. I called the Dayton and Fairfield mall stores and they both stated they WOULD refund the amount to my debit card and there was NO problem in doing so. So I am baffled, that within maybe 30 minutes of purchasing an item I was simply refused a refund. And when I asked for some help understanding this policy, or to talk with someone to ask if they could make an exception, I was threatened and belittled. I was deeply upset by the customer service. I was a store manager for ten years, and am now a nurse. Service is my career and I would never treat someone in such way! I will never go.back to that location.
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September 2022 by Susan Hudgel
My daughter and I took her daughter(5 1/2 months old) to claires to get her ears pierced. The sales person Michelle was wonderful. We were there awhile because other customers came in and they weren't very pleased that Michelle was the only one working and she was busy. Michelle did what she had to do. We were very pleased with our time there.
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September 2022 by Grace Moore
I would 100% not recommend visiting this specific store. The management is so poor that they don't even open when their sign says.On the website they say they're open at 11am. We come an hour later, 12pm, only to find they're closed and a sign on the door saying they will open at 2pm.We come back at 3pm and they're still closed. We ask an employee at the neighboring store about it and she tells us it's been a reoccurring issue. The store opens at random times and only stays open for a couple hours, and that people have made ear piercing appointments but when they arrive for said appointment the store isn't even open. Not how you run a store at all.I have been to many diffrent Claire's in diffrent locations and states and this has never been an issue. Definitely something on the managers and/or employees end.I would advise to go to any other Claire's but here. This one is absolutely unacceptable. I have had many positive experiences at Claire's besides this one.
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June 2022 by Erynn Nance
I hesitated to report this, but it needs to be said as we live in a society of many entitled people. I walked into Claire’s at the Greene as several other customers were walking out. There were two employees present and I became the only customer. Neither employee greeted me nor shared the deals of the day. No big deal, but kind of awkward when the shop is so small and neither employee spoke to me. Then the employee #1 loudly states, “I cannot stand working here. I would never recommend for anyone to work here.” employee #2 responded quietly about all of the people who would be leaving the company soon. I quickly found the earrings I wanted and proceeded to the checkout. Then employee #1 greets the next group of incoming customers and shares that it’s “buy 3, get 3 free.” This was never shared with me as both employees were too busy bashing their place of employment. It really was disheartening to hear their conversation, which took place right next to me as I was shopping. It was unprofessional, entitled, and most of all—ungrateful. I almost said something to both of them. I wasn’t going to be brash about it, but share my heart in that they are both blessed to have a job and if they really don’t like it—they should seek employment elsewhere, or at least wait to complain when customers aren’t present. I mean—how hard can it be to sell jewelry and greet people. I hope that this gets addressed and that these two ladies have a change of heart. I am not posting this in hopes of the employees being terminated, but in hopes that they receive constructive criticism and a change of perspective.
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June 2022 by Megan Humphrys
I would give 0 stars if possible. Very rude employees. Did a pick up order and they looked at me as if I was stupid when I went in to pick up. I will never be back to this location. Horrible customer service and unprofessional
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March 2022 by Andi Lou
Here at 1:20pm on a Monday and the doors are closed. The business hours posted on their door says they open at 11am. Wasted my time to drive all the way here expecting to be able to shop.
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November 2021 by C Jez
The service was courteous. The sales clerk was friendly and helpful!
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November 2021 by Kay Jones
My Granddaughter loves this place. Prices are good too! Employees were wonderful. Thank you ladies.
