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March 2024 by Hassan Akarri
No interest in helping
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December 2023 by C Smith
Great product at a great price!!
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October 2023 by John Cody
Very nice store helpfully staff.
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August 2023 by eric peppo
Nice staff answered all questions with a positive attitude.
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February 2023 by William Vician
Great customer service! Especially from Janelle! So helpful
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December 2022 by Quenton Riffell
Cloths use to be 1 year warranty on defect now they changed to 1 year and won't honor their previous warranty from when I bought their product.
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June 2022 by Michael Bell
Nice stuff. It fits. Good value.
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February 2022 by Max Harshman
I believe this was my first time purchasing anything from Eddie Bauer. I stumbled upon an online sale and decided to order two flannels. Unfortunately, I am smack dab in the middle between a size Large and a size Medium. I took a gamble and ordered two mediums… and they were slightly two small. So I decided to come to this location to confirm that the size large would indeed fit me correctly. I brought the two mediums with me just to compare and Sarah, who I believe is one of the managers here, ended up taking it upon herself to process my return in store saving me a decent amount of money, time and hassle, on what would have been the cost of return shipping. To complicate things, the sale on these two flannels had ended. Unlike many other retail locations, instead of writing me off Sarah continued to work the problem until she was able to successfully accept the exchange. I really appreciated her willingness to help on a busy Saturday afternoon! These may have been my first Eddie Bauer purchases but I’m sure they will not be my last! Thanks!
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December 2021 by Dena Schaeffer
I went into Eddie Bauer knowing I needed a winter coat. I walked in and Nick helped me right away to find exactly what we needed. We found a heavy winter coat for when I move and an insulated rain coat for the spring. Nick also helped order a coat in a tall size for my boyfriend. Overall, I was pleased with Nick's knowledge of the product and ability to find the things we needed even if they weren't in store.We just received the jackets in the mail today and they fit perfect!
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April 2021 by Kurt Hatcher
Very friendly and helpful associates, and of course the clothes are fantastic.
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January 2021 by Mary Ann Sharits
Polite, helpful staff, great clothing. Their stuff has a classic appeal and lasts for years
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December 2020 by Kate Butterbaugh
I've been going back and forth on winter coats for a couple months now, especially with my not wanting to shop in-person unnecessarily with everything going on. I called and the manager, Sarah, and I had a great conversation not only about coats, but just making it through this world right now. She suggested low-traffic times to come in and try coats on so I could make the best decision. When I decided on my coat, she let me know of a great discount going on and I ended up getting an amazing coat for a great price. Besides the low cost of the coat, Sarah was just so great with helping me out and being authentically friendly. I left in a great mood and felt like someone cared. Thank you, Sarah.
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December 2020 by whitney gideon
I would not recommend, nor will I EVER return to this location. The manager Sarah should be fired and is extremely unpleasant, when asking for her employee number or name she refused so I couldn’t report her to corporate, luckily the receipt had her name. I have reported her, this is not the first unpleasant trip. I unfortunately will no longer support Eddie Bauer or endorse their brand.
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December 2020 by Michelle
Never received my order and called to ask for a refund and a replacement. They said they would give me a refund but for the replacement I would be charged again. So for a week I would be shorted $406 for an item I never received and wouldn’t be guaranteed to receive the second time either.
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September 2020 by amy huss
Great place
