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January 2025 by dave hanson
Would not accept $600 loan payment without ID. This is why I closed all my accounts years ago.
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October 2024 by Adam Holmes
Super friendly staff. Went here to open an estate account and Kaylee was able to help me out with opening a bank account. Site very clean, Morgan was very helpful at the teller line, quick service deposti g money.and asking questions. Over all my experience was fantastic.
Close parking for handicap by two doors. Situated in a nice strip mall area in just a perfect spot.
They have an open area for easy quick transactions and break booths for private matters.
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September 2024 by Amber White
Horrible customer service. The teller very rude to me. Very racial towards me. I don’t usually go to this branch. But this branch does not value me as a customer. six plus years I’ve been a member of this bank. I had went through the drive through and due to some health problems I couldn’t write my withdraw out on paper. The teller was so rude. She said; she can't write it for me. I will have to do it myself . Just rude, I told her I can sign my name but to write it all out I couldn’t do it. She still refused! I was so upset with the service I was ready to close my account with the bank. Fairfield mall 5/3 bank HAVE racist Staff.
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August 2023 by Michael Wainscott
Folks there are very helpful
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July 2023 by Maryana Ol
Poor cyber security system, 2 Discord gift* fraud charges appeared on Debit card within 2 weeks of activating my debit card. Debit card has not been even used for any in-store or online purchase yet. Called 1-800 # provided while Discord charges were still pending, financial representative asked me if I knew what Discord is, no, please enlightened me. Anyways, rep closed a debit card, within 7 days received new card and 2 fraud charges remained (it’s been 2 mon.already). Saving account interest rate is very sad 0.001% is like 1cent on the $1,000. To transfer $ from 5/3 bank account to another bank takes about 1 week or so. Positive were: an ease of opening account, friendly-user navigation on 5/3 bank app, 0% interest rate on balance transfer for credit card with point reward and no maintenance fee on accounts.
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November 2022 by Tim Cline
ATM out of service again. Bank says they don’t service their own ATM???? Drive thru super slow. I miss real customer service….
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September 2021 by Angela Ponder
Not sure about stars but Fifth Third Bank was established in 1858 in Cincinnati and originally known as The Bank of the Ohio Valley.
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June 2021 by Cheri Hill
ATM is out of service too much. Good bank.
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March 2018 by Minwoo Shim
Banker did not even make sure for wrong sign on the check but still took it for deposit, however, $100 of my money on the check disappeared. I talked banker there but they just blamed on the system and did not give me $100 back. They do not know what they are doing. Shame. There are other much better banks I regret that I used this bank.
