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December 2023 by Paige Prewitt
I bought three pairs of shoes there yesterday and the customer service was incredible. The man was very helpful and honest about what stock he had. The Blonde lady helping me was extremely nice. If you’re looking for great customer service with a huge selection of UGGs go here! I will be back! :)
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December 2023 by Tiffany Duvall
Awful customer service. Extremely rude sales people. I will not be buying again from this store. If I could give a zero star review I absolutely would.
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September 2023 by Tina M.
Nice selection of quality shoe brands (with greater selection than typically seen in department stores). It's nice to be able to try on shoes before purchase. I have always thought the staff were courteous but reading other reviews I would definitely acknowledge the 2 week return policy and thoroughly inspect any item I purchased or walk in the shoes on a rug before wearing out and about and expecting to be able return. I mostly purchase for my self and the return policy makes me think I would not purchase a gift more than a week beforehand with the return policy in mind. I think return policies evolve like this because people sometimes buy and wear shoes with a low threshold for returning. (Not everyone but some). I have never owned a business but this policy may be a business survival strategy. I respect that.
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May 2023 by Tatiana Marie
Store says open and it was locked. They opened at 11, online and on the door it said open but the doors were locked. Tried calling and no one picked up the phone
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March 2023 by Diamond N.
I wish I could give this place a zero . the most unprofessional place I have shopped at. I couldn't return my shoes because it smelt like weed but it was me Smelling lIke that . Then after I tried to explain. He stepped in my space trying to justify what he was doing.
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January 2023 by John Ellison
Poor customer service from the owner. Bought my daughter a pair of shoes for a Christmas gift. They didn't fit so want to return and they won't allow it. Said we only had 14 days which it does say on the bottom of receipt, wish we were told at time of purchase. But come on it was bought in advance for Christmas. Beware so you don't get screwed.
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December 2022 by Erin Clayton
This was the best experience I’ve had shopping at a shoe store. An independent shop focusing on quality of experience versus just making a sale. I will definitely be visiting again!
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October 2022 by Michelle W (HerWildIdea)
Came in to find some shoes and found a pair, but they were out of my size. The person helping me was super kind and said they would be coming in a shipment the following week. Paid the full amount and waited. A week goes by and thinking that perhaps something went wrong with the order, gave them a call and was told any day now. Another week goes by and I go in to cancel my order as I really needed the shoes. Same person. I wasn't contacted to know about the delays they were experiencing and no apology was given. Not great, but okay. What took this review to a 1 star was a snide comment that was unprovoked and super rude. Expect great service until they get your money, I guess?
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October 2022 by Sara K.
Beware! Only 14 day return policy. I bought a purse as a gift and therefore wasn't able to return it in 2 weeks. I brought it back in 3 weeks and the store refused to exchange it. Definitely will not shop here again...very poor return policy.
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September 2021 by Brian Glass
A beautiful store with a lot of high-end shoe options. Customer service was top-notch, and everyone was friendly and helpful. I will definitely be back for any of my shoe needs.
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August 2021 by A Google User
We happened upon this store while looking for work shoes and I was excited at the variety they had to offer. I was prepared to purchase a couple pair of shoes, however the person working could not be troubled to even acknowledge our presence so after a few minutes I walked out and will purchase shoes elsewhere..very disappointing and frustrating experience.. The woman working barely looked up from her phone when we walked in and didn't say a word to us.
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August 2021 by Heidi Childs
We happened upon this store while looking for work shoes and I was excited at the variety they had to offer. I was prepared to purchase a couple pair of shoes, however the person working could not be troubled to even acknowledge our presence so after a few minutes I walked out and will purchase shoes elsewhere..very disappointing and frustrating experience.. The woman working barely looked up from her phone when we walked in and didn't say a word to us.
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June 2021 by Shef I.
There should be a 0 rating allowed for this place, first impressions was good when I bought 260 dollar shoes and was planning on going to a friends wedding with them. 1 hour after wearing them it started cutting, scratching and bruising up my feet and was hell to deal with. I tried returning it 2 days later and was immediately rejected even though I was told if i didn't like it then a return was allowed. The so called bald " owner " was extremely unprofessional and extremely rude and I even had video evidence and showed him in person the bruises and scratches it left on my feet. He was in now way interested in listening to me and he was more focused on bragging about his ownership and years of experience and that I wasn't going to teach him his job. His excuse of not accepting the return was it had minor scratches on the bottom of one of the shoes and said it was my fault for wearing the shoes that night. He said should've never brought the shoes and I wouldn't have to deal with the pain. Absolutely the worst owner I have ever ran into. Do not waste your time here, they lied and left me with shoes that ill never wear again. Waste of time and money with 0% customer service. Ill give them a 10/10 on BSing you out of their store after ripping you off and stealing your money. They were pretty good at that. Avoid the bald owner at all costs
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November 2020 by Ruth Mills
Stopped in just to look today while waiting for our Cheesecake factory order at the Greene. This is really a great store. It is a little pricey but the shoes are quality made and last. They had a 50% sale on Frye shoes and boots today which is totally unheard of. The owner and staff are extremely nice everytime we stop in. I'm a bargain shopper but love to find things that are unique. This store caters to the upscale and always offers unique and special quality items. I love their customized Uggs. I highly recommend.
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March 2020 by Sofiya Douglas
Absolutely beautiful store and very friendly owner! I found about them after coming across on their social media. Wide section of women’s shoes and some men’s as well, I’ll definitely be getting a surprise for my husband from here.
