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February 2024 by Steve S.
ER visit, followed by surgery. Excellent care, staff communicated well. They were busy but I was able to get care I needed. Facilities are nice and new, clean. Highly recommend, will go back as needed.
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January 2024 by David R.
Staff from reception to nurses and doctors were outstanding: professional, courteous, and caring. Couldn't have gotten better care.
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January 2024 by Tonie S.
Mama Tonie Stay was very loving warm appreciate all my Nurse's Aids and Dr's and Every One Just keep doing what you all are doing God has blessed you All for the Care Love and Healing Giving Us Your Time and Blessing Care You All Give To Us All I love giving it back to you all when I'm in the Hospital And when I'm not God bless you All Loving Blessed Young man and Young Ladies What ever you are doing in the Hospital Thank you loving blessed beautiful handsome Sister's and Brother's Keep up the awesome amazing work you all do Love you All God bless you all And The Father came in and said Prayer's and and First Communion I love that and I think the father over for coming in to my room and talking and praying and me praying the prayer with him and giving me first communion and with the holy water on my hands and my forehead in Jesus Name Amen
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December 2023 by Daniel Crace
Whenever the male pharmacist is there no problem. Today was a horrible experience with the female pharmacist was there. after already contacting the pharmacy 3 different times the reaching the doctors also. Waited about 30 minutes for the refill which is completely out of the normal. As my prescriptions were delivered, I was asked if there was a problem and I said yes I told her 30 minutes waiting on a couple prescriptions was a little long. They should work on customer service. She told me she stopped everything she was doing and bent over backwards to make things right for me, and they do it all the time, they put cancer patients to drugs to the side among many others. Not once did she mention my disease or have any concern for it. I would give a zero if possible after today’s experience.
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December 2023 by Christina G.
my advice don't go there bad bed side manners from the nurses and radiology was rude doctor was nice i hurt my leg by falling when i was discharged the nurse asked if i needed a wheelchair duh she wheeled me out just left me in the lobby didnt help me get in the car.
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December 2023 by Jan F.
The care and friendly need of the nurses and doctors is over the top. Great place. I would recommend this hospital to anyone needing excellent care and attention.
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November 2023 by Fran T.
I was taken care of very well by the STNAs. Nurses were thorough and helpful explaining any new meds. Gary, from North Carolina, in Anesthesiology, was very comforting, as I was going into surgery. I never worry when I'm at Soin!!
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November 2023 by Burgandy U.
They didn't even give me X-ray on what I told them I wanted X-ray, they handed me a pamphlet on patient rights. The patient rights pamphlet said I have right to make my own decisions regarding a healthcare plan... well they said I was silly and just wanted attention and they let me go without an X-ray ... they literally checked my blood pressure 2 times and let me leave. The nurses were nice but the doctor lady needs a pamphlet on how to do her freakin job.
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November 2023 by Leo C.
My quality of care was above and beyond !! All of the staff treated me with the utmost respect and the level of care I received was absolutely wonderful !! I wouldn't even entertain going anywhere else but Soin !! I'm feeling better day by day !!
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November 2023 by Roy M.
I was taken care of from the second squad moved me into the hospital. All the staff were very professional & took care of me very good. Especially the surgeons
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November 2023 by Megan M.
Brought my grandma in around 3 am after she had fainted onto the ground and was incoherent. They did an X-ray on her ankle and discovered it was broken. We were told they wanted to keep her over night for observation around 6 am, told us it would be about an hour until they could get her in an actual room with a bed. We waited over 14 hours in the ER for her to get a room and be able to get some rest. She had to use the restroom a couple of times and called for the nurse, no one ever came so I carried her. I'm very disappointed with the lack of care and urgency from the staff. She'll be charged for 2 days in the hospital room, although she'll only have spent about 8 hours in the room. I'm sure they are short staffed but it's very disheartening that you can't receive proper care in an ER. UPDATE: her discharge papers included nothing about her ankle or any referral to a specialist about her ankle, once we called the hospital and asked why, they said her broken ankle was not in the ER notes. Once again, very disappointed with the lack of organization from Soin.
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October 2023 by Teri T.
I don't remember a while lot of my ER visit considering my state. The staff seemed nice enough though I remember the doc seeming irritated that he had to process me as an admission. Was there for 3 or 4 days with no real answers again. I don't know why I even try anymore honestly
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October 2023 by Linda L.
I have always received 5 star care at Soin Hospital. I was taken by ambulance on Saturday evening. Er staff and Dr. were fantastic. When I was admitted to the 3rd floor the staff were amazing. The only problem I had was with the PA's. The first one Lydia was amazing. She listened to everything I said and answered all my questions. The next one never listened to me, left me in pain for an hour and a half. She was told to look into previous admissions but never listened. The nurse I had that night even tried to make her understand. Ended up calling the floor supervisor and personally calling my doctor at 0730. The next PA didn't want to do 2 troponins when I told her my second one in the past ended in triple bypass. PA'S LISTEN TO YOUR PATIENTS!!
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October 2023 by Bud J.
There this is the best hospital in my area Springfield Hospital ought to be tore down Towing explained everything to me for a thick-headed man like myself can understand things and the follow-up here I have ahead of me is was explained to me very well and I'm looking forward to that treatment is awesome thank you so much I love you all I'm treating me like a king and if I ever have to be admitted into a Care Center please let it be y'all you guys bye thank you
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August 2023 by Monica G.
I have all good things to say about Soin Medical Center. The staff there are always kind and caring, and go above and beyond to be helpful. It is very appreciated.
