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July 2025 by m joseph
The staff was really helpful.Getting me seized and helping me with my return
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May 2025 by Jan
Found what I was looking for. It was on sale.
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February 2025 by Jessica Coates
Staff is very friendly and helpful!
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February 2025 by Moira Trevisan
Nice location and good customer service. First time I had been here and was greeted immediately, offered help and just great attitudes. Will return at some point.
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December 2024 by Sharon
I visited the Beavercreek/Greene location today for the first time in a very long time and was very disappointed. As I walked in, two ladies were working and talking to each other, never greeted me or asked if I needed help. Found a few bras and ask if I could try them on, the lady acted annoyed that I interrupted her moving the sale bras and pointed to the fitting room. Came out to get others to try, still no help. Finally decided to purchase two and the lady, again, acted annoyed that I was interrupting her. I handed her two bras that I was not purchasing, and she rudely asked what I did with the others that I had tried on. She scanned the two I was purchasing, told me to put my card in (didn't tell me the total, ask if I needed anything else, nothing!), and then started walking away from the counter as she told the other lady to finish as she had to go let someone in the back door. Come to find out she was the manager, are you kidding me?
I have worked retail for over 15 years now and have NEVER treated any of my customers anywhere close to this!
The lady that finished my transaction was nice and polite, and actually said thanks for coming in. The manager could learn some customer service from her!
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December 2024 by tionnia foster
I recently visited the store in Beavercreek, OH, and had a disappointing experience with the manager, Rhonda. I explained that I had received the wrong bra size and needed a smaller one, but Rhonda insisted that I was incorrect about my size and suggested I try a different bra. After trying on the bra she recommended, which didn't fit, I asked for a refund. Rhonda processed the refund, but was visibly annoyed. As a manager in the customer service field myself, I was shocked by Rhonda's behavior and felt uncomfortable and disrespected throughout the experience.
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October 2024 by Tuggie I
While I'm happy that Lane Bryant still has a store open what's frustrating is that petite sizes are in demand and they're never in the store. Every time I go in I'm always reminded that there's nothing in the store that will work because the pants are too long. And to be told that petite is not a popular size I'm sorry I don't believe it because I always see several other women in the store who are just as frustrated as me and to be told that the only way petite sizes are available is if somebody returns it.
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June 2024 by Lorri Brannan
Today I went into a Lane Bryant store for the first time in a very long time. A lady named Judy took exceptional care of my needs and wants! It's very unusual these days to get such wonderful customer service. Thank you! I will be back !
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June 2024 by Beth Kelso
I went in Lane Bryant today and was greeted by a young lady Zoey who had outstanding customer service. People never know what someone is going through. I do wish you guys would put seats back around the store.
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December 2023 by kate leal
Needed to a return, super nice employees and the store is really nice (if my hubby wasn't with me, I would have shopped)
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December 2023 by Judy Weigandt
The cashier was very friendly and professional. I was greeted when I walked in and was offered a bra fitting.
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November 2023 by kenya dennis
I don’t think the young lady wanted to work today went in to get my coworker sized n it was horrible
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October 2023 by Holly Gee
I was the only person that came through the door that nobody asked if I needed help. I'm not sure why. Maybe it was the cane. I was prepared to buy 3-4 $100 dresses but I couldn't get acknowledged. Oh well, I will buy my dresses somewhere else.
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October 2023 by Olivia Host
Very "hot and cold" experience with Rhonda. If you're buying something, great! The staff will help you & answer questions and be generally pleasant. You're returning something? Expect catty, standoffish behavior & rude a tone to the point you feel like you've done something wrong for returning something. And if, heaven forbid, you already took the tags off because you know your size and thought the product would fit, be prepared for a lecture about not being able to return items without tags "period" then being told I'll do it for you this "one" time. Like others have said in reviews, I was somewhat angry asked if I was sure I'd bought the right size and if I'd gotten a fitting last time I was in (the answer was No, It was never offered the last time I was in, And I doubt I would have accepted anyway since I used to work at a LB. I know how it works and how to size) as if that had anything to do with me needing to return the bras. I tried them on before purchasing, as I explained to her. They work in the store but not once you move around. So she tried to help me find my new size. I again felt lectured on how I was wearing the bra, despite it being my personal preference, etc. Bonus hit: when I finally got my bra evenly exchanged for a new one, she didn't put the new bra in my bag and I live 30 minutes away ?UPDATE (this happened after the "owner" response): I called and explained what happened twice, to 2 different people, had them hold the bra for me to pick up. Drove the 30 mins there. They Argued the numbers on the receipt with me despite it being obvious I purchased 6, and only got 5 (5 online and 1 in store). She finally caved and just "gave" me the bra reluctantly (thanks Cheryl, I guess). Ridiculous. If shipping wasn't so expensive I'd never go back because it's almost never a good experience. You just never know what you'll get slighted for. If you wanted an opportunity to re-earn my business as the owner reply states, you just missed it!
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September 2023 by Penelope Anderson
Love their intimate wear
