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February 2024 by Robin Baker
Excellent selection always!!
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February 2024 by John Finley
This location is great! Staff is great! Prices are great!
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February 2024 by M A.
I scheduled to have my dog groomed. They told me I needed her shot records, which I brought. However, they failed to inform me that they cannot take a dog who takes anxiety medicines. The medicines are given to her only as needed. It would've been nice for them to tell me that!most definitely not using this place for a groom for failure to communicate. I will stick with Petsmart groomers which I have used for years. Only went there, because my usual groomer was unavailable.
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January 2024 by al sheff
great store. great staff
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January 2024 by Hannah A.
I only put two stars because we've previously had good experiences here, but today was just completely frustrating. I had the grooming appointment for a week, and it was scheduled for Monday morning. An hour before, they cancel. No worries, the roads were iffy due to snow. So they text me about rescheduling. I reschedule for today (Tuesday). I load up my Saint Bernard, which is not an easy task to do when you're trying to manage a young child as well. We get him into the grooming section, and the groomer comments that he's bigger than what she expected. I was confused, as it clearly says "Saint Bernard" in his profile and when the appointment is booked (funny enough, he's on the smaller side of a Saint Bernard). She states if he doesn't fit in the kennel in the back then we will have to reschedule. This has literally never once been an issue the several times we have brought him here. I say that I can reschedule for Thursday, but she states that she would have to charge me a "rush fee." A rush for what? This would have been the third appointment in four days that I have had to make. I ended up cancelling, because I can't stand the unreliability that has occurred. I will take him somewhere else. But once again, very annoyed.
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January 2024 by Sidney Dean
Price matches and very friendly staff. Highly recommend!
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January 2024 by Jackie Sweeney
Good service and quality of products
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November 2023 by Amber Lance
This store is great the animals look healthy and nice I've not have had a single problem with the crickets and mealworms I buy for my pet toads I'll always come back
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October 2023 by Shawn Nutty
I was happy to locate a nearby location after moving to Dayton from Hamilton. I made an online order and had planned to use part of my order during the self-service bath. Upon arriving, my order was not yet ready, No big deal. I was advised where the self-service dog wash area was and advised they would bring me towels, so I proceeded to the small area they offered. The area was unkept, piles of hair from previous pets on the floor, empty shampoos. Thankfully, I purchased my own shampoo. The water drained directly from the wash tub to the drain in the floor, no pipe. The dryer was placed on the water covered floor and seemed to be a safety issue. The 2 thin towels provided wouldn't dry a chihuahua, I felt uncomfortable using the dryer that was sitting in standing water, so we left with her wet. After years of visiting the hamilton location, I had set expectations and was disappointed and shocked no pun intended. I have been a pet supplies customer for 2 years and hopeful that the safety issues will be addressed before someone gets electrocuted or slips and falls.
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September 2023 by L Rose
The employees were awesome. Very friendly. The item I wanted was a great price - it was even on sale! First time there. I'll go back for certain. Good quality sweater. Keeps my chilly dog plenty warm.
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September 2023 by Angi Barnett
Love taking my dogs to be groomed there. They do a great job even with my girl who doesn't like baths or nails trimmed.
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July 2023 by Christina Welker
I have an account here and they couldn't find me via my phone number or email. But I just received an email for 25% off but couldn't use it because they said I wasn't in the system. So I missed out on a 10 dollar savings. Extremely disappointed. I will never shop there again or recommend. There are other stores and will never go out of my way to shop here.
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July 2023 by Angela Camacho
The staff is horribly trained they are not friendly with animals and decline any type of grooming service if they don’t feel like doing it.They have no clue on what they are doing and also do not help animals if they lose control instead they start screaming and running like it’s a bank robbery. Even if you call in beforehand to make sure the groomers are there they somehow disappear when you arrive to the store.I will not be returning.I’m sorry my dog is big and scary but if he was really aggressive I wouldn’t bring him anywhere he does bark like an adult dog and gets too hyped when he sees other dogs he’s still a pup not even a year old but every time I’ve brought my dog in groomers decline him because of his size so take grooming for big dogs off the menuManager lacks brains and definitely needs replaced
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July 2023 by Morgan C
Variety of treats & foods (low to high quality) at fair prices. Love to self-wash my dog there because it's easy and I get to leave the hair/mess there rather than my own tub at home. Pricing on most things there seems to rival Amazon. I love Zukes treats and Kong toys for my boxer. Other than not being able to adjust the water temp in the self wash, it was clean on my last visit (and on previous visits I witnessed staff spray it down between dogs). I wish there was one with a self dog wash closer to home as other chains are more expensive for the same service. Also, I love that they support local rescues and host adoption events.
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July 2023 by Teila Snyder
Had just what I needed for three homeless little kittens that were approximately 4 weeks old. Staff was knowledgeable and very helpful and not pushy to over sale me for things I didn't need.
