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April 2023 by Chris
Always a great place to visit for the best selections, large vendor options and friendly staff.
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November 2022 by Michael Cardwell
Kathy was a big help when designing our guest bathroom. She is extremely knowledgeable. I highly recommend looking at their inventory. Pricing is better than comparable online lighting.
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September 2022 by Linda Christmas
Beautiful selection of lamps and shades. Also repairs can be done. The staff are very friendly and helpful.
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July 2022 by D DeBlanc
I purchased 3 Schnonbek bagatelle pendants to hang over my kitchen island and they are very attractive ?. Every one in the store is so nice, very helpful. Thank you soo much for your help
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February 2022 by Debbie Marshall
They were great ?. They went out of their way to try and help me. I was very appreciative. Would highly recommend this establishment.
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January 2022 by Behn Fannin
Good selection. There are table and floor lamps, and outdoor fixtures, but most of the in-store items seem to be ceiling fixtures. Friendly and knowledgeable staff made for a nice and informative visit. They can also order items for you directly from their vendors, so that's worth asking about if you don't find what you're looking for. All around a great experience.
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October 2021 by Betty Herre
Had them re-wire my chandelier so it has a nine foot drop. Very happy with their work.
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May 2021 by Roger Duffy
Great variety friendly helpful staff.
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May 2021 by Barry Sekardi
Nice, knowledgeable staff, huge selection!
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March 2021 by Teresa R.
We were sent to Factory Lighting as part of the building process. Kathy had our plans through our builder and walked us through the house on paper and helped us select. She was very nice when we were buying. Once they had our money, customer service changed. Their were a few things that should have been communicated to the builder and we were blamed, even though we were told the communication is why we should work with her. We chose a hanging wagon wheel originally for our bedroom and then a pendant with Kathy's guidance. Neither of these lights are meant for a nine foot ceiling. They ended up hanging the pendant light flush to the nine foot ceiling which totally changed the look and doesn't look right in the room. We trusted Kathy to make sure the right lights were chosen for the rooms based on her supposed knowledge. Both of the lights we looked at and the one we ordered are obviously not meant for 9 foot ceilings and she ordered anyways. They tried to say it was he said, she said. I showed the owner that the original light she was going to order was a hanging wagon wheel and he tried to tell me that she would never do that because she knows how to read blueprints. She obviously did not read ours. I have asked for a refund and the owner and Kathy have become very rude. I have tried to be kind and discuss the matter with them, but they don't care. They have my money. They claim they don't give refunds to custom orders, but they are the ones who advised me to order a light not meant for a nine foot ceiling. Their fix was to change the total look of the light. We paid over $1000 for this light and the owner actually tried to tell me he would give me $100 for it. He also told me to sell it on Craigslist. Do not trust these people. Do not trust their word because they will deny it. You would be better off going to Lowe's and walking down the isles with your blueprint and making it work yourself.
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March 2021 by Teresa Christon Colavincenzo
We were sent to Factory Lighting as part of the building process. Kathy had our plans through our builder and walked us through the house on paper and helped us select. She was very nice when we were buying. Once they had our money, customer service changed. Their were a few things that should have been communicated to the builder and we were blamed, even though we were told the communication is why we should work with her. We chose a hanging wagon wheel originally for our be
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October 2020 by Robert R.
Exceptional service and fantastic products. This staff was smiling the entire time I was there. They were wearing their masks but I could see the smiles! LOL Jeffrey was absolutely fantastic to work with and I'm so grateful to him.
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October 2020 by Rob L (Coolbreze61)
Large inventory. Most very pricey. Sales clerk tried too hard to be helpful and wouldn't let us browse in peace.
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October 2020 by Robert H.
Exceptional service and fantastic products. This staff was smiling the entire time I was there. They were wearing their masks but I could see the smiles! LOL Jeffrey was absolutely fantastic to work with and I'm so grateful to him.
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October 2020 by coolbreze61
Large inventory. Most very pricey. Sales clerk tried too hard to be helpful and wouldn't let us browse in peace.
