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March 2024 by Jay Hammond
Placed an order for over $100.00 with children place my package was stolen I called customer service to get assistance. I was told that I would need to call FedEx they will not refund me or resend out the package because it shows that it was delivered I advised I had a police report they would not take it keep telling me to call my financial institution to get the money back because they will not assist. Because it’s being shown as delivered so basically I’ve been called a liar and that they will not assist I have spent so much money with children place I will no longer shop with them. Horrible customer service and they outsource there customer service center
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August 2023 by Steven
Employees don’t care, selection is not good and we waited at the counter to be checked out for 10 minutes
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December 2022 by Gena Risner
Yes, its beautiful, my favorite time to go is Christmas time to see the beautiful outstanding holiday decorations. It always gave a comforting feeling. I went today & was very surprised at how little it was decorated, it saddened me, as this mall is beautiful & uplifting but it was very different today. I hope its only because of not enough help or something , Maybe next year we all will see that Beauty of Christmas back next year...
MERRY CHRISTMAS! PLEASE BRING BACK YOUR BEAUTIFUL HOLIDAY DECORATIONS, THEY GIVE ALOT OF INSPIRATION TO PEOPLE...
THANK YOU!!!
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April 2022 by Davina G.
Half of this mall is still open with lots of great shops, the other half of the mall is closed, like abandoned, shuttered and ghost town closed which is kind of freaky odd. I enjoyed walking this well lit, clean shopping mall and supported the local economy on my travels, small food court, and plenty of your typical mall brands. The Macys was ridiculously over priced, not sure why everything was so marked up.
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January 2022 by ärêbēłłä ł.
We walked through JC Penny to get from the mall to the lot where our car was and the woman that locked the doors comes up to us and says "How did you get in here?!?!?!" and we just stood there because it was a strange question and then she yelled at us saying she just locked the doors and now she has to unlock them again.After that,she slams her arms down and takes a deep breath and yells "go out that way!".It was so rude and unexpected and I had my 11 year old and 5 year old brother with me.
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November 2021 by Abby S.
me and my friend went into the hot topic and we got accused of stealing. the guy that confronted us about was extremely rude and made me empty my pockets. u can not excuse anyone of stealing if u are a worker.
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June 2021 by J R
Horrible service they are suppose to open at noon on Sunday’s yet the staff is sitting at the registers on the phones refusing to open the doors. Call the phone and Thalia states they are delaying they’re opening for undisclosed reasons. This is why ppl buy from Amazon.
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June 2021 by Heather L.
Well although like many malls this one isn't at its former glory, it still seems really nice! It leans towards more of a high end mall. While some unconventional (such as a mega church), it seems like it still has a high tenant rate. There is still larger JCPenney, Dicks Sporting, and Macys as anchors. The food court is ample and versions of stores such as Bath and Body works are nicer than other locations. On the outskirts of the mall many more unique restaurant chains have built in. Even on a weekday this place did not feel like a ghost town, it was bustling. I for one do not like seeing malls die out, so hopefully this one keeps going!
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February 2021 by Deidra Land
I returned a pair of jeans yesterday Feb 6, to A.E and believe my wedding set and anniversary set may have been in the pocket.
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January 2021 by MichelleEddie S.
The mall has gone down hill every since Parisian dept store bailed, they saw this place going down hill years ago, with Elder Berman gone, Macy's is the only half decent store left and it's horrible, no selection, no designer goods, and "kids" playing on the escalator, it's Saturday and it has closed at 7pm, the employees hid at 6:55 in order to make people panic to find main entrances to leave, in order not to get locked in, i was lucky? The patrolling security stopped me to make sure I was ok, in the middle of the giant parking lot, due to I was dangerously hiking around the mall parking lot, in the dark and its 30 degrees to find my car, they do have lights that work in the parking lot, thank God they can afford light bulbs. Of course every thing is blamed on covid. Covid is not an excuse for rudeness and bad treatment of paying customers.
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January 2021 by Shelby Z.
We drove 2 1/2 hours from Louisville to come to this mall for the Pokemon store, and ended up staying a little longer than intended because this mall is really nice! This mall is really large with 2 floors, and has a lot of popular chain stores to visit. They've got a nice food court too! It does seem to get pretty busy on the weekends, so be cautious of that. I wouldn't mind the drive to come back here again someday!
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December 2020 by Amber Van Winkle
Victoria Secret front staff they have for COVID is beyond disrespectful. I turkey don’t understand such hateful ness.
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October 2020 by Jeff Collins
If you buy anything from this store make sure you keep the receipt. I bought my daughter a shirt and it fit so there was not a need to keep the receipt but after one wash following the directions the shirt had a run and a tear in it and I was told there was nothing they can do about it.
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September 2020 by Lish Marie
more than half the people had no masks on. we will do our shopping elsewhere. ignorant people are helping with the spread of covid 19. until you know someone that gets horribly sick or dies guess you don't care
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August 2020 by Liberty L.
Wow! I was impressed with the selection of stores in this mall. There was truly something for everyone. It was easy to navigate and there was quite a bit of labeling and signage.