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April 2024 by Dino Bueno
Explained the difference between all the beds. Very helpful.
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September 2023 by K S
I went to 9 stores, 1 store 3 times=total 12. I was well informed, well versed & prepared to buy a mattress set. I was confident in my choice of the Classic Plush Full size set purchased here July 2023. When delivered had 2 dark spots on the material of the mattress, the top of the box springs had 2-3 areas of snags. It has been uncomfortable from day one! At the store I laid on it, plus others, (as I did in all 9 stores) many times & long enough time to decide on this set. I am very unhappy with it, unless I fork out another 287.00 dollars to "upgrade" there is nothing the company will do. I've been having lumbar issues, couldn't wait to get this delivered, now trying to decide if I want to sell it or put at curb. I dread going to bed every night now! Yes, after standing my ground, I got my delivery money back ($70.00, that was for the discoloration & snags ONLY). I wish I had kept my old set, (the mattress dipped in center badly). Had I known how this would turn out, I would've opted to keep my 12 yr. old mattress set & get a 2-3" mattress topper & still have some money in my pocket! This set would work for a younger person that does not have Lumbar issues, I told Frank that in the store that I had horrible Lumbar issues going on, which was obvious. When I mentioned the following that came to light recently, (after the fact), that this set ONLY has a 6 rating for comfort, I was told to ignore that number. It's in THEIR paper that I got with the warranty brochure! I'm on a very fixed income with no support, I get up every morning in pain after being on this mattress. Yes, everyone's taste is different in what's comfy, etc...I also found out this set only has approx. 2" cotton on top of coils.I'm at a loss, what should be a happy time, finally after 12 yrs. replacing an old, dipped mattress, has turned into a waste of 758.00. But really who cares? Oh, the company thinks competitors puts some of these reviews on. I guarantee you, I am a real customer! I take doing reviews seriously and accurately! Good luck to others seeking out a comfy one, I've lost all confidence in trying. I also did what they asked, drove an hour one way to go back to the store to pick up 1" foam to put on top of the mattress, it has not relieved the pain in the mornings after sleeping on it. I would've just liked my money back, since the issue has not been resolved. If I spend the 287.00 to trade up, plus 70.00 to deliver a different set! What if it isn't comfortable(?). Over 100.00 of that (287.00), IS to pay MORE for the set I just got from them, they have (a 25% fee they charge from 1st purchase) to upgrade to one of their other types/brands.
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July 2023 by Jennifer Eller
We went back for new mattress after 10 years with the last one we bought from there. We decided to go from the orthopedic pillow top to the adjustable bed with two XL twins with the Regency Hybrid mattress. Even though they should have more than one person in the store, we didn't have too long of a wait. Can't wait for new set! Delivery was 1 1/2 - 2 weeks out. Not too bad.
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September 2022 by Jeffrey KELLAR
A "shout out" to Frank and Brett .....giving 5 stars due to their solid service. OMF has a nice range of style/quality. Website was pretty easy to use. BUT, there was glitch on the eCommerce side of things that just about blew the whole thing up.The online order never got communicated to the local store. Frank and team went the extra mile to ensure the mattress got in just in time for my son to move into college.Recommendation if you are shopping online: review various features and pick out a style or two. Then, go visit Frank and crew at the store to place your order.
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August 2022 by Tom Foltz
Would not waste time shopping there, saved $ 200 on better mattress elsewhere
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July 2022 by Wilson Main
Quick and easy pick up process, and Frank was incredibly helpful and friendly as a staff member.
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June 2022 by Valaine Faul
Best place to buy a bed that will last.
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January 2022 by Michelle Kopczynski
I have been a customer for over 20 yrsMy last purchase was the mattress I have bought every 5 yrs during covidStarted noticing stiching coming lose from seems and called with pics and just like every business and company Covid is the excuse for poor qaulity and customer service. I later found out the reason the comfort was not the same as the last identical mattress I had before was the salesman admitted they did not put in foam tubes at each side of because of supply. Save yourself time and go to sleep number mattress
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August 2021 by Julianne Weigandt
Took my son to lay on a bed so he could pick one out 3 months later and had it delivered when I needed it
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January 2021 by dustin booher
Friendly service, quality product.
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December 2020 by Roy Stepp #1
Very accommodating on telephone
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March 2020 by Jeff Fueger
Perfect mattress for our day bed - quality, features and price! Original Mattress Factory sales rep very knowledgeable and customer oriented, wanted to make sure our mattress expectations were satisfied without any high pressure. This is our second purchase from the Original Mattress Factory, we are satisfied customers and they get our endorsement!
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December 2019 by Tabitha Speaight
Great product! This is our second purchase from this store and we are very happy happy with our bed. Very knowledgeable salesman. He was a bit long winded but very nice and helpful.
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July 2019 by Brian Geier
Our mattress was delivered defective. The mattress was extremely painful and didn't seem to have any pillow top. We complained about the discomfort to the store but they just said that it can be painful at first. I then measured the mattress to find out that it was 2" thin. Spec was 15" but the one they delivered was 13". I really had to fight, wait, argue my way to a new mattress but they did finally swap our bed for another. We're much happier now but I wish they did a better job of handling customer discomfort complaints. It's not always the customer..
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July 2019 by Sniper 69
Frank gives excellent customer service.
