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March 2024 by Joe Allen
This store has atrocious customer service. I had a package held at this location and they refuse to let me pick it up despite having an accurate door tag, and the ship to address listed on my license. The name on the package differs from my license as it was a gift send from a relative. I had asked multiple times to for a possible solution to this issue and was told that there was nothing that could be done. I also asked to speak to the manager of the store whom thought it was a good idea to yell across the store at the person I was speaking to on the phone and never actually took my phone call. I would suggest not using this store for anything until they have new management that is more customer service focused. Terrible experience and I will be using FedEX for my shipping needs from now on.
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March 2024 by Kathy
Very helpful in the store and don’t treat me like an idiot for fumbling around with my phone looking for the QR code.
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March 2024 by Bearox Black
Horrible customer service and nobody answers the phone
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March 2024 by Hailey Allen
My wife came in to get documents notarized on Sunday, they said they couldn’t do it even though the automated phone message said they did until 3:30pm. They told my wife to come back at 8 the following day, and they were randomly closed after 6:30. If your automated message is going to be wrong, at least answer the phone when I call so I can ask and you can tell me the right info.
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March 2024 by Bianca Neal
They open LATE all the time. Other than that everyone is very nice. I'm in and out fast when they open on time.
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March 2024 by Evan Brown
Return Amazon product.
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February 2024 by Nicole
I go in here frequently and Marc is the friendliest person ever. He is always so polite and smiling. It makes my day. They're all super friendly actually! I've never had issues. I'm in and out fairly quickly.
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February 2024 by Amanda Stephens
I love the UPS store! They make everything so convenient affordable and everybody’s always happy to receive everything I ship
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February 2024 by Edward Passen
Quick and efficient
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December 2023 by Kerianne Hobbs
Exceptionally well run UPS store. Almost never a wait, well staffed, and efficient. I am here once a month for Amazon returns
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December 2023 by Patrick Pitzer
I always have a positive experience. This last time, it was very busy. The clerk, Diamond , was fast but very calming. I forgot to print a label and she told me it was no problem and taught me how to get it printed there. Amazing service.
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December 2023 by Pam Daniels
Went in to ship a package and was greeted with a nice smile and friendly voice. Marc is the gentleman who waited on us. When you're spending money it's always nice to be treated respectfully, which we were. We will go back when we have packages to be shipped.Thank you
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December 2023 by Heather C
This store was impossible to deal with for shipping a high-value item. I needed to ship an important piece of business equipment to its manufacturer for repair under warranty. I had prepared what was necessary to send but they said that any damage to the item in transit would not be covered unless they packaged it. That’s fine, happy to have their expertise but they insisted that the item, and all the paperwork etc needed to be left wide-open and unsecured with them to be packaged at some later, unknown time. I could not risk not having everything sent that is needed for the warranty requirements. They refused to help package while I’m there, to confirm everything is in order. The manager got very offended that leaving thousands of dollars in equipment unsecured with them wasn’t something I felt comfortable doing. I went to FedEx 10 minutes away and they were super helpful getting everything packaged securely, insured and sent on its way.This location has changed, they used to be so helpful. They now treat every package like an amazon return to churn through.
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December 2023 by Brandon .Hernandez
I wont lie i use this store for amazon returns, however the staff was very customer oriented and professional. As well as the store was fast paced and smelled amazing. Weird compliment I know but I would highly recommend this place ??
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December 2023 by Jared and Erin Miller
This store smells amazing and the employees are friendly and efficient. Even when there is a line, it goes quickly. Well done!
