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February 2024 by Chloe Drake
This was terrible they fired my mom over mistake
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February 2024 by Brian Malby
ATMs are always down or can’t fully operate. I have recently seen two new Chase banks in neighborhoods nearby with less minorities and people….Predominantly Black neighborhoods deserve fully functioning, clean and organized banks as well! Our money spends the same. Come on CHASE
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December 2023 by Michelle Evans
I don't do a lot of reviews, seems friendly smiling workers are a thing of the past, but I just HAD to give a shout out to Michelle at the the Southgate Branch Bedford OH. You have a real gem, she's always smiling and unbelievably nice every single time im there. She's a keeper, I personally won't go to another branch. Michelle needs a HUGE KUDOS. Your lucky to have her!! Thanks again Michelle:)
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October 2023 by Johnnyrev1 Out
Came in to do some banking.watched as one lady tried to help a lobby full of people...where is the rest of the workers? No team support
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April 2023 by Mic Diamond372
I stood in line for close to 15 minutes. I was the very last person. When it was my turn, 2 of the 3 associates turn their backs line they were all of sudden doing something. So I just walked out and went to the Chagrin location. This bank lacks professionalism. It's always the black ran businesses that the worst customer service is.
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February 2023 by mm ll
I just went to the drive up ATM and you guys should be ashamed of yourselves these are the bills your machine gave me
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December 2022 by ElChapo jr
I always have a problem when coming to this bank terrible services !!
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November 2022 by Johny Appleseed
ATMs almost never work, employees seem to all be challenged and cannot count unless it’s their toes and fingers.
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October 2022 by mike taylor
The customer service with April at Chase was very helpful and good she made sure I had and knew everything chase had to offer me
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July 2022 by Nikkii Lemonis
So, so, so bad! NO CUSTOMER SERVICE!!! Rude, They do not approach you at the drive up drive through window, they will let you sit there forever and NOT take care of you, nor tell you that it will be a moment, or anything!!! If there is extra work to be done on the service you need they are not willing to do it for you! It is your money in their bank and they don’t want to help or be polite and even tell you they will be with you in a moment! Always some issues with this bank! However, the assistant manager Jay is wonderful! She even though I was upset, she kept calm, and was polite! After going through this rough spot she cleared things up and I was on my way! Thank you Jay!
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July 2022 by Dee Kovarik
I had to cash a check. Being physically challenged, I find it difficult to stand in a line.I sat down for a few minutes to wait. A very nice employee asked me if I needed help. She courteously did my transaction for me without my having to stand in a line. Great service from friendly people. Thank you!!
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March 2022 by Mike Ergin
Chase is my number one favorite bank. I do everything with chase in my eyes I never compare chase with another banks. Whenever I need I find one of branch in other states. I am strongly advised you guys try to work chase. They will find solutions about your banking problems.Really really chase bank whenever I need they were there.
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February 2022 by Secret Cervix
The ATMs only work 25% of the time. The inside staff are rude and slow.
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June 2021 by Vince Leone
Rude staff. Had me wait in the drive through lane for 20 minutes before telling me the drive through is closed. Could have told me that before I wasted my lunch break. This location is always “understaffed”
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January 2021 by Eric D.
Never had any problems in my 6 years with Chase bank. Always friendly faces. The Covid safety measures are reasonable. The staff is always willing to help me get what I need.
