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January 2024 by Ali Husien
Zach Patay was the best, he really explained what was going on with my vehicle in a way I can understand unlike a lot of people I’ve worked with in the past would highly suggest working with Zach for a great experience.
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January 2024 by Alexandra Matta
I recently purchased a car from Bedford Imports, and I am delighted to share my outstanding experience. From the moment I stepped into the dealership, the level of service and professionalism was truly impressive.The staff were not only knowledgeable but also incredibly friendly and approachable. They took the time to understand my needs and preferences, ensuring that I found the perfect vehicle.
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January 2024 by Anthony Brancazio
Paul Mezzacapo did an amazing job. He made our car buying experience very stress-free, smooth, with no pressure.
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December 2023 by Jennifer Allie
Very professional and clean atmosphere. Susan was a pleasure to talk to and very helpful with my ton of questions. Everyone was so polite definitely recommend!
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December 2023 by Michael Allie
I would like to shout out the sale and parts departments. My son recently bought a car from there and got a great deal. The sale people are not pushy and are respectful of your budget. Also Susan in the parts department is very kind and helpful. Thank you Ken Ganley Of Bedford.
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November 2023 by Jim Gerrick
Absolutely terrible place to go. I walked in asked for help. The girl at the counter by the cashier. Very rude. Not one person asked me if they could help me out of about six guys rolling around that place. I would never go back
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October 2023 by Tay
I want to give a HUGE FIVE STAR review to Ken Ganley, especially James and Nick N. (Sales Manager) at Ken Ganley Subaru. First of all, JAMES was amazing. I was in an extremely tight situation between my job and my insurance company and James helped me out BIG BIG BIG time. Not only was his customer service ABOVE and beyond but they gave me a lot of time and worked with me throughout my entire situation. I can't thank them enough and I hope to do business with them again!
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September 2023 by Jayne Reed (Lil Miss Missy Boutique)
Took my car here for failed sofware q week after purchasing from a small dealership. Needed to be replaced or was defective, stuck on software update screen. Took car back to dealer where purchased, they replaced the unit, however it caused a ECM error because the didn't finish the install with Chrysler dealer. Made an appointment here. Let dealer know they need to pay for any services related to their incomplete electronic replacement as it can only be done by a dealer and was told they take care of it. Go to appointment today. Work was done. And I had called the selling dealer on arrival that I was there. Then my dealer I bought from refused to cover the cost! So after hours of being there Ganley decided to absorb the cost of the software sync or whatever as I want prepared to have to pay foe something that the selling deal should have sent my car here for to complete the swap. Been here before and everyone's always been pleasant and helpful. And I appreciate a dealer who cares enough about people to get things done even in this situation. I will be filing a complaint against the party responsible where I purchased from.
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September 2023 by mark koznarek
speedy and efficient service, comfortable waiting room, frequent communication and updates on progress. Tyler very helpful.
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September 2023 by Ryan K.
I attended a charity auction and won a certificate for a full vehicle detail at Ken ganley Bedford, Ohio. I contacted them to redeem my certificate which I won for $150. I told them when I scheduled the appointment that I had the gift certificate and they said it would be no problem and schedule the appointment. I left work early and made plans to be picked up as they said the detail would take two to three hours. When I arrived at Ken ganley I showed them the certificate and they said it would not be honored because they have a new GM. They kept my certificate but I have a picture. It is not expired and I just don't understand if they weren't going to honor why schedule the appointment. See attached pictures. Also see the attached flyer for the charity auction I attended.
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July 2023 by Jessica Mundell
Great customer service and teamwork. Thank You for your getting me a reliable car to drive!!!!
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July 2023 by Artizia Madox
Purchased a car in April of this year 2018 Volvo had a few issues with accessories and between JW (Joe Walker) and Tim Nadvit the manager everything will be fixed. Thank you both for being good at what you do and treating customers like family. I appreciate you both.
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June 2023 by Artizia M.
Purchased a car in April of this year, was told that a general safety inspection of the vehicle was performed and like an idiot I took their word, only to find out 2 months later that my car has no inner wheel liners. So none of my electrical wiring is covered, which could have resulted in my children or I to be severely hurt. The guy who told me he was filling in as the manager stated that my electrical wiring being uncovered is NOT A HAZARD. Are you kidding me????? So at this point we will take this to the BBB as well as me writing a complaint EVERYDAY. This is ridiculous and unfair especially when I ONLY came here as a repeat customer. DO NOT DO IT. The wheel liners are missing!!!!!Volvo themselves stated this is NOT how they would have handled business and I should have purchased from them. I promise I wont make that mistake again. Back at it tomorrow with an update.Best thing in this place is Joe Walker, please let me know when you go work somewhere that can be trusted. Thank you for all your help Joe.
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June 2023 by Joseph C
We contacted and scheduled an appointment to test drive a Subaru Forester, one of many listed on their website. Our contact was Brian. We traveled an hour to their location, asked for Brian and were told, he’s the manager, here’s Paul.Yellow flag number one.We started to discuss a particular vehicle listed on their website, we were promptly informed, that vehicle had been sold.Yellow flag number two.We asked to see and test drive one of the other identical models listed on their site. Sorry, we don’t have any. Now we had called at 10:00 am to confirm our appointment, a point were someone might have informed us there were no vehicles that met our specs on the lot.Yellow flag number three.My wife test drove a different trim version and started to negotiate, we were told the days of negotiating prices was over, we countered with removing one of the accessories, an $80 sunscreen, we were told even though it’s an accessory, it’s tied to the VIN number and not negotiable.Amber flag number one.Now, I may be old, but I’m not stupid, he was playing textbook sales games, and even when presented with evidence we were prepared to walk, only deviated once we physically left the floor now able to lower the price by $500. At that point I made the decision Subaru, while an excellent vehicle is not a company I will be spending money with.
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April 2023 by Claudella Stewart
Greg Love was my salesman, he was patience, explained every question I asked. He made sure he got me the car I wanted. Thanks again GREG LOVE!!!!
