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October 2023 by Daniel Hewitt
We bought love seat recliner and couch recliner for$3600.00. Love seat broke within 4 mos.. took 6 most. To get the parts. They were installed and it was still broken. We were offered two separate recliners. With no warranty because the manager said two adults in their 70's broke them. Guess we should have bought furniture across the street at Ashley. Manager is very rude.
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June 2023 by Lisa Mcdanel
The worst furniture I have ever purchased ! Paid 1500 for poorly made furniture that other places told me it should’ve only cost $200
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March 2023 by Bob Shonkwiler
My sister talked to Wendy about their power recliners, Wendy said they were having a sale if you buy 2, I was ready for 1, so I called Wendy right before closing, said they had 2, gave her my info and I bought them. They had them ready when I picked them up 2 days later. They are very friendly and smooth process.
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April 2021 by Angel M. Swan
I hope whatever you're looking for is nm in stock. if not, I STRONGLY advise NOT to order anything. Very bad. I ordered a mattress. Was told 4 to 6 weeks. Kept calling and they kept saying it should be here next week or it's being shipped Monday. Called again, oh they didnt even get the order and we cant refund you. on the bottom of the paper it says no cancellations. So it's my fault you didnt send the order to the mattress place??! I am beyond livid!! No telling when I'll get it now! I dropped a huge chunk n.v of money at this place and will NEVER do it again!!!
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March 2021 by Donn Kemp
Nice place to shop, love their Lazyboy chairs
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February 2021 by Ashley Beck
We just bought a dining table from Francis Furniture. It was the easiest furniture shopping I have ever experienced! Everything was fairly priced. Staff were nice and quick! Delivered four days later in perfect condition, as expected! Thanks!!
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January 2021 by Justin Kauffman
Was greeted by Alex. Had a piece of fabric from a chair I own to match with a sofa. He recommended 3 different options and informed me of the long wait of furniture if needed to be ordered. I liked 2 of the 3 but decided to go a different route and found one that needed to be ordered. He was very helpful and will look forward to going back for futher furniture needs.
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December 2020 by Nancy McCullough
Brought my 93 year old Mother to the Bellefontaine store to look at a recliner today. She had specific wants as to what she thought she needed. Alex gave her his undivided attention and exceeded my expectations as to assisting her. He was patient with her and answered her questions and showed her pros and cons to every type of chair. I am happy to report she purchased exactly what she needed and is excited for them to delivery it. Thank you for making my Mother happy. You made my day so much easier and enjoyable.
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December 2020 by Derek Winner
Great service from a great sales staff!
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October 2020 by Ann Perkins
We just moved to a Bellefontaine and wanted to replace some of our furniture . We came on Friday but was there shortly before closing time . We had 2 different end tables picked out but I wasn’t sure which one I wanted so told the sales girl we would be back Sunday to pick one up . We came back today to purchase the one we decided on and the manager told me “ he couldn’t break up a set and it would have to be ordered and would be at least 6 weeks , possibly up to 20 weeks “ !
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August 2020 by Sarah Freytag
Shout-out to Francis Furniture and Alex in particular for the information and awesome customer service while ordering my new England sectional. Great couch for a great price! Couldn't have been easier to work with.
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June 2020 by Scott Papay
Ordered a king size platform bed that is only made as you order, definitely high quality as we expected. Sales staff and team was awesome and very helpful, making sure we knew all our options. Delivery was 2 weeks earlier than we were expecting and the delivery crew was awesome. They were very respectful of our house and the assembly of our bed. We couldn't have asked for a better experience. They have gained a customer for sure for our future purchases. Thank you very much!
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June 2020 by Tammy Nawrath
Excellent costumer service at great price for quality furniture, we have found our new furniture store!
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April 2020 by Tiffany Loffing
Thank you Alex for going above and beyond today. I’m so excited about the 5 pc. Liberty dining table set. The solid wood is exactly what I was looking for. Thank you!
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March 2020 by Daisy Sloan
Had a great experience! Amy was so helpful to me. I would totally come back and recommend them.
