Goodwill offers a wide variety of items for customers to browse, but some shoppers find their pricing confusing, especially for general merchandise like candles and knickknacks. There are mixed feelings about the prices, as some items seem overpriced, which may discourage purchases. However, the donation process is positive, with polite and responsive attendants. Overall, Goodwill provides a place to donate and shop, though pricing could be improved for a better shopping experience.