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January 2024 by Jerry Reisinger
Jamie was amazing!
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January 2024 by Bethany Alspaugh
Got all problems/issues/concerns worked out. The problems that weren’t able to be resolved we needed to call the customer center call center to get handled. Best experience with T-Mobile yet!
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January 2024 by Mark Bowers
Jamie was very friendly and helpful
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January 2024 by Brandy Bowers
Amazing service. I would recommend. Love love love Jamie!!!!!
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January 2024 by Scot Humbarger
Jamie at the T-Mobile store in Bellefontaine, Ohio provided outstanding service. I initially went to the store to check on the Gateway device to replace our Satellite internet for the house. I was able to trial the device and return it if not satisfied. While in the store, she and I also discussed cellular service and perks provided by T-Mobile. After comparing the T-Mobile plan to our AT&T plan, we decided to switch to T-Mobile. I cannot be happier with the customer service provided by Jamie or the cell and Gateway coverage/ functionality, plan and perks. I highly recommend T-Mobile, this store and their staff, especially Jamie.
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January 2024 by Ramona Humbarger
My husband initially went to the local T-Mobile store in Bellefontaine, Ohio looking for an alternative to our extremely unreliable home satellite internet. He came home with not only a Wi-Fi Gateway device which has solved our problem with movie streaming, but he also had an estimate for the price of cellular service and extras if we chose to switch cellular carriers. After discussing the plan and perks, we elected to change cellular carriers. We have been customers of AT&T since 2005. I can honestly say that in all the years with that carrier, we have never received the level of exceptional customer care that Jamie provided to us at T-Mobile. She was friendly, personable, patient, attentive and knowledgeable. We felt completely cared for and valued. She made sure we were comfortable by providing water while processing our switch to T-Mobile, and made us aware of restroom if needed. Several current T-Mobile customers came in to the store to pay bills or ask about additional services while we were there waiting for the conversion to process. Jamie not only knew their names, but showed them the same level of care she was providing to us. It is not often that you remember, or even want to remember the name of a sales associate that you encounter. That is not the case with this store or this associate. I cannot recommend the T-Mobile in Bellefontaine, Ohio strongly enough. We wish we had switched sooner! Thank you for your excellent customer service, Jamie!
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December 2023 by Damian Beck
Jamie was very helpfull getting me setup with a NEW S23.. very helpfull and went above and beyond to meet my needs and desires, and got me.out the door with a decent price, thanks jamie
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December 2023 by Tony Trinh
Bad customer service!The staffs didn't want to answer my questions about switching from another carrier. I told them I want to talk to the manager and they just ignored me !!!
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December 2023 by Chrissy Varner
We went to T-Mobile in Bellefontaine to switch over 4 lines. Jamie was extremely knowledgeable. She went above and beyond helping us made the process flawless. Highly recommend her and the staff. Thank you for the excellent customer service!!
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December 2023 by Thang Do
I came to this store yesterday (Tuesdays afternoon, Dec 5, 2023) to got my free glass cup as Tuesday's T Mobile promotion. The 2 female staffs treated me like a beggar, made a face when I asked for my gift, not even say hello when I came to store.I always get welcome and well treated to any T mobile store whenever I asked for promotion, except this store.T- mobile has not trained this store's staffs properly or these staffs personally has problem behaviour or a bad day. I need the store manager phone to talk with . Thank you
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December 2023 by Peggy Burnside
Jamie was just fantastic. She helped us so much in joining Tmobile. So happy with her help. Super nice! Awesome.
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December 2023 by Rodney Burnside
Jamie at Tmobile is a fantastic employee. She went out of her way to make our joining Tmobile a pleasant experience.
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October 2023 by Mike Moore
I hardly ever write a business review, but the customer service I received at the T-Mobile office in Bellefontaine was so exceptional I just want to tell everyone. I dealt with Jamie and Christian in the store and both were friendly, helpful, very knowledgeable, and went above and beyond to provide great service. They both far exceeded all of my expectations I had walking into their store. It was so refreshing compared to the customer service most businesses provide these days. I give them my highest recommendation possible! If you visit their Bellefontaine store, I know you will not be disappointed.
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October 2023 by Rick Birt
We went in with a lot of things to take care of and Jamie was amazing. She took care of everything efficiently and effectively. She was so nice too!
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October 2023 by DragonFish
As a new customer came in to get 2 Sim cards for 2 phones, and get 2 of the $15 monthly plans. I was told the cheapest plans are $75 a piece, and to go to Walmart, it's more suited for what I'm looking for. I had to end up going back online to order, what I needed, even though the store was suppose to provide that.
