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April 2023 by Morgan M
ZERO STARS - My husband is a seasoned auto technician. We have a vehicle with a completely rebuilt motor. It has one engine code and occasionally stalls at stop signs after it has completely warmed up. We do not have the equipment needed to do a complete diagnosis. We spoke with the Service Manager, explained the situation & decided to take it to their garage for diagnosis ONLY!\nI drove it to their lot. After it was in their shop for an entire day and a half, they finally called to tell us what they had found. We were informed that they would repair it for $2700, which we refused since we had only asked for diagnosis. We stopped to pay for it & went to pick it up later, it couldn't even be driven across the lot. It had the original engine code, 2 throttle body codes, various lights on on the dash, and was in \
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March 2023 by Fred V.
After weather related accident in Dec. '22, had my vehicle towed to this body shop, as they are a State Farm inspection/repair facility. Body shop mgr. Bryce Hensley done the initial estimate approx. 2 weeks later, got the left side damage, but, missed the front end damage that was in the accident report. First estimate approx. $6300. Bryce stated he needed to communicate with customers better, and would call every couple of weeks to update. 3 1/2 weeks after initial estimate, I called for updates, Bryce stated waiting on parts. I restated the front end was part of the claim, ha stated he would get it taken care of. As I helped in a body shop previously, I spent 3-4 hours looking on line for the parts myself, and questioned GM why they wer enot supporting their products/loyal customers/dealers, which they in turn contacted Bryce, which made him upset. I also talked to State Farm to see what my options were, in case the parts issues drug on, which, State Farm put me on hold, contacted Bryce, which upset him even more. 6 weeks after he does the initial estimate, he finally includes the front end damage,as well as, redoes thr original left side damage, changing things from repair status to replacement status along with replacing all components related to that part, adding other unnecessary parts, to drive the estimate to a total loss situation. Would not recommend this body shop for anything, as, if you aren't part of their network, your treatment as a customer is not a pleasant one. Bryce actually done me a favor though, as, vehicle was starting to have issues, and, I will now be shopping for foreign related vehicles, and getting away from the "good ole boy" type of American based auto dealers.Also, State Farm stated that most reviews they found about this dealer were good. You should never blow off the bad reviews. Just because most reviews are good, doesn't mean that what happened in the bad reviews didn't happen.
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September 2022 by Tommy Bellomy
This dealership is always clean and the staff are so welcoming.
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February 2022 by Kyle Rumer
The service department went above and beyond for my wife. I highly recommend them to anyone who has any vehicle service needs. Relationships have been built over the years and my family is more than grateful for a team we can trust! Thank you detrick!
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December 2021 by Jonathan Merriman
I would recommend anyone to go to Steve Austin and purchase a new GMC When you can go to a car dealership and buy a car Or a truck and the service is excellentI brought my 1st 2011 GMC and I was only in there and half hours and leaving there with my truck !!!!!!!!
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November 2021 by Ivy Cunningham
Loved it they kept informing bout time of how much longer I would refer them to everyone
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September 2021 by Kelsey Renee
As a Michigan resident, I would highly recommend this body shop. My car was in rough shape after a collision when they got it and a few weeks later, I have a nearly brand new looking car. 5 stars from me!!
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August 2021 by Matt Watkins
Best people, best service anywhere!
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July 2021 by Todd Lones
Great Service Department!!!
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January 2021 by Nino Vitale
Great people and great service. Exceptionally clean service garage. That says a lot.
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January 2021 by Andrew Jacobs
Great service!
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December 2020 by Janet Sherwood
Very good experience
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November 2020 by Mary Rockhold
Good service good people there fast just in and out service
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October 2020 by Seance 12
Professional attitude and atmosphere. Some discrepancies with what my insurance co. told me, but was corrected very quickly and smoothly...
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September 2020 by John Williams
They are very good, they seem very helpful