Advance Auto Parts is a store known for its helpful and courteous staff who go out of their way to assist customers. One reviewer shared a heartfelt story of being stranded two hours from home with family and a dying vehicle. The staff, including Caleb, provided exceptional help by locating the necessary part and calling a mechanic friend to assist. They treated the family like family, offering water, restroom access, cupcakes, and allowing kids to roam the store, making an otherwise stressful situation much easier. Another customer praised the store for a good selection of parts, helpful service, and quick, complete assistance. Additionally, the staff was able to quickly supply and install a broken inside door handle for under $10, free of charge. Overall, customers appreciate the friendly, helpful environment and the willingness of the staff to go above and beyond to help with repairs and needs.
