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May 2024 by Thomas Solich
Mony is a gem! This wonderful, sweet girl was extremely communicative in the drive-through and brewed a hot, perfect cup of coffee, in the afternoon no less. I had a very disappointing experience at a different Dunkin on my trip, but she has made my day. Mony, keep up the exemplary work!
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April 2024 by Felicia Kobb (Fae)
Definitely can't wait to go back My favorite part about this shop is that I can go get a croissant at any time ❤️?
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April 2024 by Abby Hopkins
Do not stop here if you are in a time crunch. Service is very slow. It seems as though most of the employees are new and are in training so we tried to be as patient as possible. However, when you wait 10-15 minutes for a poorly made drink the patience exits the chat. The employees are friendly but drinks are not good.
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April 2024 by William G
This was a nice dunking location. Convenient being at a fuel stop as well.
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April 2024 by Tom Hempfield
Quick and easy. Good coffee.
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March 2024 by Brittany Renee
One of my favorite Dunkin's! I travel to see my daughter and this is on my route, I stop here at least twice on my way there and home. They are always friendly and smiling. Even when they are slammed my order is correct and they are friendly.
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March 2024 by Toni Tamburino
So many problems with this location. 1. On 3/15/24, I ordered ahead an iced coffee & an empanada which Dunkin' had a deal for $2 empanadas (regular price $3.99). When I went to pick it up I was told, AGAIN, as usual with this location, that they are out of empanadas but they can substitute 2 donuts instead. I say donuts are not an equivalent substitute for an empanada. Can't you substitute an equivalent food item? The employee says "that is equal because you are paying $2 and 2 donuts cost $2". Seriously?! So Dunkin' gives customers a deal on empanadas and this location is "out of them" so that means I'm supposed to get 2 donuts as an equal substitute??? So if I went to a restaurant who had a deal on Ribeyes for $5 and they were "out of them", does it make sense to offer me a loaf of bread for a substitute? Use some common sense Bellville Dunkin'! It's not the customer's problem that you ran out or rather didn't order enough or didn't thaw enough for the day. 2. Nearly every time I order a food item at this location, they say they are out of it. One time an employee said it was because they didn't take enough out to thaw for the day. This happens so often, it's ridiculous. 3. If they are short on staff, they shut down the order ahead. 4. Instead of asking people with orders that take long to pull forward like most drive-thru businesses, they just have the people wait and wait holding up the drive-thru line and causing a line sometimes up to 8-10 cars long. This management and owner need to use some common sense and logic. 3/15/24 was my last time at the Bellville location and I go there often. I will now go to other coffee shops from now on. They did give me my money back for the regular price of $3.99 after I tried to explain their lack of logic. I'm still not sure that employee understands how donuts are not an equivalent substitute for an empanada, and that was the last straw. There are just too many mistakes and poor management decisions there to bother returning anymore.
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March 2024 by Alexandria Morgan
Very touch and go when it comes to the quality of what you get. Seems like when I go through the drive thru or do mobile pick up my Macchiato taste like I'm drinking straight caramel. Yes I mix it up. When I go in and order they usually do it right about 85% of the time. I typically have to order an extra shot of espresso just to make sure I'm getting the espresso part of it. I'm usually in a rush and don't have time to go back through so it's disappointing.
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March 2024 by George Higgins
How hard is it to make a cup of coffee? Not hard at all unless you have brain damage how can you forget to put sugar in the coffee that the customer ask for? I've been there several times I don't know if these kids are all high but every time I go in they don't put the sugar in my coffee next time I'm going to taste it right there and call you guys out on it. And what pisses me off even more is that I gave you a tip idiots
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March 2024 by Jennifer Zahn
I come to this place often. The staff are very nice and kind. However, their staffing sucks. They are either overstaffed or very understaffed. When they are understaffed, they turn their online ordering off. This frustrates the heck out of me as I cannot order online or get points for ordering ahead. I used to come here every morning before work, but have chosen to go to the Ashland store because they are faster and better staffed. I don’t know what the store owner needs to do to make this better, but you are losing customers because of the situation
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March 2024 by Dantwan Hampton
Always great
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March 2024 by Eric Petersen
I do not like to leave negative reviews and would rather contact the owner directly but apparently they get so many bad reviews that is not possible. My drink was 2/3 full because I ordered it with less ice. Which means 1/2 cup of ice instead of a full cup. The staff noticed it and didnt think it was right, but "everything is premeasured and we cannot do anything about it" They actually were making fun of the drink not paying attention to me the customer that was standing there. It took 25 minutes to get my food order, after at least 5 people behind me got there order. Not that difficult to reheat egg bites and throw them in a bag, nothing to actually assemble, just reheat. What I assumed was a manager walked by and out the door with out a care as to what was happening. This perhaps the worst dunkin I have ever experienced. Poorly run, poorly managed, and just awful customer service. Customers used to come first.
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March 2024 by Jessie Gallion
Literally always out of something!
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February 2024 by Kira Gonzalez
I noticed you guys got a tip jar in the window, I was just curious as to why? My sandwich is BURNT and my drink isn’t even full…
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February 2024 by Ricky Edwards
Ordered a sandwich with bacon, received no bacon, went back making myself late for work, I received a sandwich that's not toasted and gave me Swiss cheese instead. I was going here nearly daily but I guess I will have to find somewhere else to go now.