October 2022 by Matt Smith
This may be the worst business transaction I’ve ever experienced.The loan department at first mutual has treated me horribly. I won’t post names, but just before I was hung up on, K.J. told me that she’s been a loan officer longer than I’ve been alive. You’d think in that amount of time she would have learned to convert monthly pay from weekly by multiplying by 52 and dividing by 12. Instead, she miscalculates by 4 weeks of pay annually. This can be forgiven, as can the many times she called me by the wrong name. What’s more problematic is that they sent a refund check to the wrong mailing address. Evidently, in the so many years K.J. has been a loan officer, there are still issues sending things to correct mailing addresses listed on loan applications.UNFORTUNATELY IT GETS MUCH WORSE.K.J. sent me an email with a document with a DIFFERENT CUSTOMERS INFO on it! WOW! That could have been your info given to a complete stranger!Adding these issues to being talked to horribly by the Vice President of Lending C.B. and the choice became extremely easy for me to take my business elsewhere. I URGE you to do the same. I was approved with a different business within minutes on the phone.It’s a sad day when you can’t trust your local bank over someone which you’ve never heard of or met. I tried to go local, they failed miserably.If I could give 0 stars I would. I spoke with the president of the bank about all this and she at least had the decency to listen to me without constantly interrupting me. I can’t come close to saying the same about loan department personnel K.J. and C.B.I hope the board members of this bank can bring some solutions to the loan department. I urge the board members to look over all emails sent and if possible listen to any recorded calls. You would be extremely disappointed in your loan staff.My advice to the reader is to take your business to someone who will actually listen and help.
