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March 2024 by Randy Bauman
Was out of town and had trouble with the mobile app, needed to make a payment. They wouldn't help me. Good Bye Chase !!
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February 2024 by Tara Ferrell
Absolute worse. We changed back to our local bank and credit union. You don’t get genuine care at these large banks like Chase as you do with local banks. Their hours are not conducive with a working persons schedule (9-5) like how can you get anything done if their hours are the same. Plus, I stopped in the Belpre office to deposit $100 in account and they wouldn’t accept it. Was told I had to get a money order and come mask to avoid money laundering. True story.
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September 2023 by Holly R
I went to cash a check from my insurance company. I realized there was $100 missing from my envelope. Teller claims her drawer came out right, but that's not possible unless the money went somewhere other than my envelope or her drawer. I know I should have paid more attention when she was counting my money, so it's partially my fault. I just didn't expect a bank to steal from me. Lesson learned the hard way, I guess.
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February 2023 by Nicki Knowlton
I deposited my rent check into the night deposit box .. Like I always have.. They never put it in my landlords account. Mind you I have been doin this for 2 years now all of a sudden I gave them the receipt instead of the check but I have the receipt and proof I paid... Belpre Branch manager hung up on me.. This place is horrible...
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October 2022 by Patricia Gibson
I had trouble from the moment I arrived at the bankers window it took almost 5 to 7mins for them to come back to the window to tell me that even though my payroll check was from Chase Bank since I didn't hold an account with them they would have to charge me a $10 fee to cash my $54.86 payroll check. That is absolutely crazy because so many people do not have that extra $10 to spare to pay for Chase Bank to cash their own checks!!! I will never use your bank because that is awful!!!
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September 2022 by Jessica M
Always friendly interactions. Especially on walk-ins. Also quite helpful and knowledgeable.
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July 2022 by Stephen
Can’t call them directly. Won’t answer the phone even when you are transferred to their branch after calling the main number online. Waited for 15 minutes after being transferred before an automated recording told me to call back later or call the main number again. Just have me running in circles I guess!
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December 2021 by Todd
Extremely rude tellers. They threaten me and talk very rude to me and my family. They stole a 800$ check in august Refuses to tell me how t0 get my money. Now I have an attourney representing me.
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September 2021 by lisa hamrick
Being open on Saturdays would be very helpful to people, at least the drive thru.
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August 2021 by Michelle Auxier
Need to be open Saturdays! At least drive thru till nokn, very inconvenient!
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December 2020 by Ron
Extremely rude tellers. They threaten me and talk very rude to me and my family. They stole a 800$ check in august Refuses to tell me how t0 get my money. Now I have an attourney representing me.
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November 2020 by Iustus Furore
ATM seldom works. I called to inquire if they had an ETA on the atm being accessible again and my phone call was ignored. I sat in the window for 5 minutes or so trying to get through on the phone and it just kept ringing. I saw workers inside ignoring my call. Proceeded to call again over the next 15 minutes and still haven't got an answer. By far the most irritating visit I have had yet. I am looking for another bank.
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October 2020 by Kimberly Leiter
I had a wonderful experience at Chase Bank in Belpre, Ohio. I had opened the wrong account type and was a little concerned and hesitant about going in and showing my mistake. Much to my surprise, I was greeted at the door very kindly, where I explained my situation and was directed to the sweetest teller named Faith! She was not just helpful in correcting my error but she even went to the extreme of making excuses for my mistake and said it could happen to anybody! What a great bank because of these kind of people. Thank you for your humble service!
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October 2020 by steve thompson
Horrible service! Do yourself a favor stay away!
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July 2020 by Todd Grimm
Extremely rude tellers. They threaten me and talk very rude to me and my family. They stole a 800$ check over a month ago. Refuses to tell me how t0 get my money. They are all helpless and rude. Why do banks hire people like that? I will spread this experience across the country. So people will notbank with these criminals. .
