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October 2022 by Judy Wright
First Mutual is a wonderful bank with caring, dedicated staff. Even after I left the area and eventually had to close my account, they were amazing! Thank you for being such a wonderful place for banking. I miss you!
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October 2022 by Matt Smith
This may be the worst business transaction I’ve ever experienced.The loan department at first mutual has treated me horribly. I won’t post names, but just before I was hung up on, K.J. told me that she’s been a loan officer longer than I’ve been alive. You’d think in that amount of time she would have learned to convert monthly pay from weekly by multiplying by 52 and dividing by 12. Instead, she miscalculates by 4 weeks of pay annually. This can be forgiven, as can the many times she called me by the wrong name. What’s more problematic is that they sent a refund check to the wrong mailing address. Evidently, in the so many years K.J. has been a loan officer, there are still issues sending things to correct mailing addresses listed on loan applications.UNFORTUNATELY IT GETS MUCH WORSE.K.J. sent me an email with a document with a DIFFERENT CUSTOMERS INFO on it! WOW! That could have been your info given to a complete stranger!Adding these issues to being talked to horribly by the Vice President of Lending C.B. and the choice became extremely easy for me to take my business elsewhere. I URGE you to do the same. I was approved with a different business within minutes on the phone.It’s a sad day when you can’t trust your local bank over someone which you’ve never heard of or met. I tried to go local, they failed miserably.If I could give 0 stars I would. I spoke with the president of the bank about all this and she at least had the decency to listen to me without constantly interrupting me. I can’t come close to saying the same about loan department personnel K.J. and C.B.I hope the board members of this bank can bring some solutions to the loan department. I urge the board members to look over all emails sent and if possible listen to any recorded calls. You would be extremely disappointed in your loan staff.My advice to the reader is to take your business to someone who will actually listen and help.
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March 2022 by Judy
First Mutual is a wonderful bank with caring, dedicated staff. Even after I left the area and eventually had to close my account, they were amazing! Thank you for being such a wonderful place for banking. I miss you!
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March 2022 by Sherry Morris
Great bank to do business with. Been a customer for several years and always helpful and very nice people. Would highly recommend to anyone.
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March 2022 by Paul Owens
I have been very pleased with First Mutual and recommend them to all my friends. They are always very friendly, courteous, and professional!
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March 2022 by Robert McKelvey
Very friendly, have always been helpful. Been banking there for some 33 years.
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January 2021 by Kimberly Leiter
I cannot say enough about how great this bank has been for me! I opened my accounts around September. First, the people working here are very personal & authentic!Also, there is very little money required to keep my accounts open. My work is sporadic and income isn’t steady, so that is the first blessing.Thirdly, my account got hacked online, which was very concerning, but with one quick call to First Mutual, they has fees snd my money returned to me in full!Fourthly, I won an absolutely beautiful Christmas wreath for my door a few days ago! It was really classy and so appreciated.If you were considering opening an account anywhere, I highly recommend First Mutual Bank in Belpre, OH!
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November 2019 by Appalachia Sass
This bank took over a great bank and has destroyed it's reputation. They are not willing to help anyone that is an older person (over 60). I have seen this out of their people several times. I can say this much.... As soon as I have the ability to take my business somewhere else, I will! My suggestion is to take your banking/financing to any other bank in the MOV.
