AutoZone on West Bagley Rd in Berea, OH, is a prominent retailer of auto parts, offering new and remanufactured hard parts, maintenance items, and car accessories. The store is noted for its great customer service, with staff members like Mike being described as friendly, knowledgeable, and respectful. Customers appreciate the assistance provided, especially when dealing with battery issues, where technicians promptly check and replace batteries. Many reviews highlight the helpfulness of employees, including Kyle, who offered to assist with installations. However, there are concerns about the behavior of some staff members, particularly a new employee named Louie, whose disrespectful conduct and lack of professionalism have been noted by several customers. Despite these issues, the overall impression of AutoZone is one of a dedicated team striving to help customers, although some instances of poor service suggest a need for improvement in staff behavior.
This past weekend, my father‘s battery died. Mikey D at AutoZone was quick to get a new battery in my Dad‘s car and get them back on his way. Thanks AutoZone Berea!
May 2024
Was given help right away. The technician checked my battery for free. Determined I needed a new car battery and he replaced it and was respectful courteous and very helpful.
May 2024
Kyle was very professional and offered to help me install the lights I purchased. Very nice individuals, much appreciated.
