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November 2023 by AJ and the Woods
I got an oil change at Tire Choice on Front Street in Berea. Here’s what you can expect. Instead lifting the truck by the proper frame rail, my truck was lifted by the automatic side steps. I’m sure you can imagine the resulting damage to my truck as a result of this action. But that’s only part of why I am so upset. The real kick is that they tried to hide their incompetence by zip tying my rails back on. This quick, dishonest fix lasted about one full day. Once I discovered it, I went back to the shop and Mr. Prescott, the manager, said he would make it right and took the board off and said it would be reinstalled the right way. That was a year ago. He told me he got rid of the staff that was responsible. He would call me every other month with updates, as the parts were on back order. He has since left the company and a new manger is in place. They won’t address the repair or even give the part back. I’ve called “corporate “ after being told they’d call me. I’m still in disbelief that this happened In a “professional” shop. The new manager Crystal Stroud was unprofessional, rude and has no business being the contact person at a service desk for custumers. She was unwilling to look into the situation that her company has caused, assuming the “not my problem” attitude. I’ve been a resident of Berea my entire life and I have never been so mistreated and disrespected by a local business that I was trying to support in my community. They making supporting local business very difficult. I’m posting this here to hopefully get the company’s attention before I post it to my community forum and the Better Business Bureau. Shame on any company that does this to it’s customers and community members. I keep thinking what if it was an elderly person and that rail got sucked under the truck. Or what if it flew off on the highway and seriously hurt somone. I’m giving the company one week to make this right after a year of trying. If that’s not possible I’m going to contact my attorney.
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September 2023 by Hanna N.
We recently took a car to this shop. The communication was terrible, they did not keep us updated and we had to keep calling them. Once the car was fixed, it broke down within 10 minutes of getting it back. They did cover the tow truck to get it back to their location for it to be "fixed" only to have it break down AGAIN a week later. We took it to another shop that said they used the incorrect piece therefore it was leaking transmission fluid. So we are out over $700 with no chance of getting any money back from this place.
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August 2023 by Aaron Wright
I just bought my car on 8/22 and it was making a grinding noise everytime I accelerated. I made an appointment and took it in on Saturday at 1pm. Around 2:30 pm, I got a call saying the car was ready for me to pick up. I am so grateful and beyond happy with the service I had here for that short period of time. They were so nice and helpful and very quick Thank you so much.
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July 2023 by Cheryl R.
I came out of Menards to find my tire completely flat . With family help I got it to tire choice on way home . The young man looked at it right away and was able to plug it . Thank you so much for taking the time to service my car and get me back on the road asap. I'd recommend them to anyone
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July 2023 by Tyler Hodgson
Every time I’ve been in whether it be to get repairs or just to ask a question, the staff have been so helpful and sociable! With the couple of repairs I’ve done here, the manager walked me through exactly what the problem was and how they’d fix it in terms I can understand as somebody that knows nothing about cars. They really take the stress out of having car troubles and I can’t thank their team enough!
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June 2023 by Lu Tav
I cannot thank Dave and Josh enough for being so kind, patient, and helpful. I walked in unsure of what was wrong with my car. These guys were right on it. The diagnosis was so detailed and descriptive, I was able to understand and identify what the issues were. The work was so quick, and since I have brought my car and I have not had not one issue. The prices are super super affordable and if you don’t have the money to get what you need fixed right away, they will work with you and figure out what you can get done right then and there that day. I personally work on my car from time to time, however this time I was unsure of what was even going on. I have trust issues taking my car to a mechanic due to them, actually messing it up more. However, this experience has forever changed my perspective on mechanics, and I will never go to anyone else except for these guys. Also a special thanks to Crystal for the friendly reminder of what these amazing guys names are. You guys are awesome. Keep doing what you’re good at God bless.
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June 2023 by ryan collison
I have never felt pressured at this location and will use them exclusively for everything I can. They are extremely friendly and helpful.
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May 2023 by Nina J.
I came into tire choice with a brand new car wanting a second look over it to see what i was getting myself into. Crystal Stroud did an exceptional job on getting me the parts and help i needed and had great pricing! I knew i was coming in for my brakes and rotors and was able to have those fixed within a good time frame. Cole gave me amazing service and made sure he could pin point any and every issue and 2 months later my vehicle is running smooth with no sounds or issues! Highly recommend!
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May 2023 by Anthony Geiger
OMG, these people are hands down, the best!!! Here’s my story…on our way from Pittsburgh to Sandusky and my tire swells up like a ballon. First thought it was a wheel bearing, but after I looked, knew I was in trouble. Sure just a routine tire repair but not me…first we are broke down side of the turnpike with my 2 young kids and my wife. The problem is have no spare tire, my rims are 26” so nobody I called in 25sq mile has them in stock nor could get me any. Tried even asking for rims and tires…still nothing…last effort called choice tires, and from then the took absolute care of me, no they did not have the tires in stock, but they are special ordering me a set and will have it done next day. But that’s not all…..the even found me a rental service(AT EMPLOYEE RATE/SAVED 100) and drove me 6 miles over to get it…that all?….No…even offered to buy my family of 4 lunch!! Who does that these days!?! Tire Choice Auto Service does!! Miss Christal was working two phones trying to get us accommodated, while Paulo was gracious to my wife and kids trying to buy us lunch after being stranded on turnpike. My God bless them All. Went from a abandoned trip, to back on the road, kids made it to cedar point, left with smiles on their faces. Thank you Tire choice, calling you was the right choice!!
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May 2023 by Chandler Wick
The training Manger was excellent. If he did not tell me he was a training manager. I would have thought he was a district manager. He was absolutely awesome
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April 2023 by Dc
Worst tire shop on the westside Manager is very rude and huge attitude. They screwed up my wheel balancing so bad...it caused damage to my front bearings and brakes. Tried for months to teach out to Monore....no response.STAY AWAY!!!!!!!!!
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March 2023 by darius marshall
Great team. As long as that team ( C'ontae and Dave ) is at my location in Berea Ohio I will continue to use your services.
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February 2023 by Cas Martinez
Service at time was not completed correctly. When asked several times if tires were rotated, which was included in the promotion, manager stated they were. Infact they were not rotated. As evidence by the same tire without an air cap was on the same side when dropped off.
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December 2022 by Katie Donnelly
First time coming here and customer service was on point. C’ontay hooked me up and brightened my day. Would definitely recommend and am definitely going to be coming back. Thank you!
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October 2022 by Steven chulick
Hi my name is Steven and I went to this place to get oh oh oh oxygen sensor put in and it wouldn't they did with a master Tech very awesome job they did and the store number was 1443 and bureau Ohio and the person who did took was a manager was kalante CON TAE Prescott I got me in and nice job however however the tire prices are a little bit too high just at my opinion Pam anyways nice work they did though on my vehicle on my Ford Escape especially with the master Tech
