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March 2024 by John R.
I'll never step foot in the Berea, Ohio NAPA Auto Parts Store again. This is the third time and last. The employees are rude and during my most recent experience I had with the counter employee, he could not even sell me the correct brake light bulb. That's pretty sad. How ignorant can one be? No wonder I never see any customer cars in their parking lot.
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February 2024 by Edwin Tay B
Workers are very distant towards walk in customers. It's pretty obvious that the company relies and cares only mostly on commercial accounts and does not care about walk-in customers. They were not very helpful and tried to tell me that other auto parts stores and repair shops will charge for an abs scanner. When, in fact, other auto parts store does it for free. I just happen to drive by the place instead of going one more mile to go to O'Reilly. I will never spend my money on NAPA auto parts, Berea Ohio.
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November 2023 by Bob Margiotti
Drove from Avon Lake to pick up a starter. Needed a couple battery cables but the counter guy was too lazy to walk into the back and find them. If they were any less friendly, I would have walked out but I needed the starter. Won't be back.
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August 2023 by Naz Alkooni
One of the employee the younger a hole that don’t want serve his customer right. Don’t know how to test a horn. I bet Any 12 year old knows how. Smh. Napa got them self a lazy one abd careless one working in fronts st in Berea ohio.. I wonder if he know how to test a car battery or maybe install one. ATT NAPA get you a real employee.
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May 2023 by Steve Kiraly
Always seem to have what I'm looking for.
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April 2023 by Ken Ramser
Great counter gentleman. Had everything needed.
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April 2023 by Louise Corcoran
Great service, quick easy transaction.
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December 2022 by Jim Mullins
Used to be a reasonable place for parts. Assistance is always available but the recent price gouging is unacceptable. Brakes pads went from $29 per set to $129 per set and time to go elsewhere . The folks do not care if they can get away with price gouging they will do it. Purchased equivalent pads from autozone for $22. We need a website to show the world the price gouging going on.
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September 2022 by G P
Walked in I was the only customer for miles around. I waited 6 minutes while most everyone was on the phone and then everyone disappeared and a lady helped me we weren’t sure of the bulbs for my vehicle so we asked another employee and I thought they were looking for the bulbs, but I stood there inside for 20 minutes as they continued to take calls. Then to say they don’t have it. I really don’t think they put any effort into looking for it. Isn’t the customer in the store first priority over phone calls?
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January 2022 by David Hutchinson
This NAPA has taken care of me for years. Excellent staff.
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July 2021 by emad mafargeh
Order two o2 sensors the day beforeMan said it was readyCalled 15 minutes before goingMan said it was readyI get there wait 10 minutes to get helpHe doesn't have but oneI told he I'm going to another store ?
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June 2021 by Amanda Marshall
Craig was soooo kind and friendly!! Oil light came on when we left for a weekend trip, he didn't hesitate to help!! 100% recommended!! Thanks again Craig at NAPA!! ?
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June 2021 by Annie Yaniga
Nice guys, good vibes.
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May 2021 by Mike Sawyer
Friendly staff.
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April 2021 by David Cruz
Hours are not accurate. Waisted my time on a busy day
