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January 2024 by Joe C
Free tablet is a scam. Thought the guy worked with was really cool at the time. Then I got some agreement to finance a tablet at $8/mo for 2 years. What a joke.
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January 2024 by Reese Mattis
Heem was great he was understanding he was sincere and he dint let me leave until we tried everything 5 stars
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January 2024 by Russell Harwood
Horrible Experience. Very poor customer service from Caiden. Went in to get a new iphone 15 plus. I had requested to know the colors available before opening my new phone. Caiden claimed he did not hear me after he had opened the box to the iphone. (When I had asked about the colors, Caiden did reply to my question about it and had known I was looking for a certain color) I received a stocking fee on a phone with a color I did not want and Caiden was told before opening it that I did not want a black phone. He also tried adding an extra phone screen and box for the charger that both were not need nor did I request for these items. Will be go to other tmobile stores instead, won’t have to deal with such a rude employee
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December 2023 by Deku Wreck You
The real MVP's. Helped me with a pin issue when I had to file a claim for a broken phone. Customer service here is above and beyond. Thanks again guys for putting up with my shenanigans!
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September 2023 by Linda Richter
The Berea T-Mobile personnel are excellent!! Best experience my husband and I have had with purchasing and transferring new phones
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August 2023 by Jalisa Haynes
Cayden was awesome helped me with my watch really fast and was very patient with me
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August 2023 by Ashley Henderson
Cayden and Chris were SUPER helpful!!! I came in today with a few questions and they were able to get us 3 new phones and home internet!! Will for sure be coming to them with all our phone needs!!!
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July 2023 by Doski L
Tried to help but could not help with my particular problem. I made an account change but it didn't show up as changed when I got my monthly bill and had to make a call to get it changed myself.
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January 2023 by Jeff Loomis
My experience at T-mobile was very good. I had helpful people, very caring, and really wanted to give me a comfortable experience and a purchase I was pleased ? with.
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December 2022 by Shannon Stauffer
Tim H was extremely helpful and persistent setting up our new gateway internet. So grateful he was able to allow such a seamless and delightful experience.
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November 2022 by Jon C
Very nice . Order WiFi online. Came into store setup and super Nice
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October 2021 by Tim McCoy
Management & employees were all very helpful. Probably the best experience I’ve ever had going into a cellular service store! They answered all my questions confidently & helped me switch my plan! Can’t same the same about the AT&T store across the street unfortunately.
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September 2021 by Bob Nemeth
Went to change plan.. they don't do anything in the store except new contracts
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June 2021 by Kelton Greenwood
Experienced Staff and helpful!
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January 2021 by kapowee one
Very professional and helpful and this is one of the reasons why I've been with T-Mobile for over 20 years
