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June 2025 by Chris C
Exceptional quality products and when there is an issue, they stand behind their products. Great customer experience.
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June 2025 by James Bowers
Wonderful and nice business
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May 2025 by Raymond Dueck Dueck
Great service and quality
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February 2025 by Tim Bailey
Best furniture made. Honest Company with great values
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February 2025 by nina m
Great products very high quality. Fantastic company to work with
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February 2025 by Zach Suttner
Berlin Gardens has been the best company to work with. Not only is care put into their product which they manufacture at a very high level, but everyone in their company cares about making sure they do what is right by the customer.
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February 2025 by Joe Mauro
High quality furniture, they provide exceptional products and customer service.
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June 2024 by Peter Bolhuis
Good, sturdy patio furniture that won't blow away.
Only 2 complaints:
Lounge chairs which don't recline? What were you thinking??
And perhaps worst of all......why not take just a second or so to ensure your company decal plates are affixed straight and plumb? It shows a lack of quality control and at these prices, I expect better.
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August 2023 by Harold Doxtater
We absolutely love the red poly table, chairs, and gliders that we purchased nine years ago. Several of our family members have purchased Berlin Gardens furniture sets after seeing and using ours! Recently one end of a trim piece on the table top popped out. Yesterday I called customer service. I was asked to send an email with a couple of photos. Yesterday afternoon I received an email response informing me they are shipping me a new 44x64 table top, covered under warranty. With this only exception, the furniture is in like-new condition.It’s a real pleasure doing business with a company who’s outstanding quality furniture is surpassed only by its own exemplary personnel and customer service!Thank you, Berlin Gardens!
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October 2022 by Debbie Morgan
My furniture was 10 plus years old. Had a few issues with it. Reached out to Berlin and to my surprise they honored the repairs quickly and timely. They even located the original order from my local store of purchase( no longer open). This ensured correct color and replacement.
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October 2022 by Pavlo Chernyavskyy
Review for delivery guys. Nice people. They have 2 locations, both across each other. The one that 5029 parking from the right but it's enough space. The other one back up from the curb. Nice area to drive to called little Switzerland ??. Unfortunately no truck stops or rest areas nearby.
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September 2022 by Linda Nochta
We purchased furniture for our front and back patios including a fire pit table. It's absolutely amazing quality and looks great!
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June 2022 by mario rosero
Grate place nice people fast unloading
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May 2022 by Allyson Slobotski
I’m writing my first ever Google review of a business, and not a good one, reluctantly, but I feel an obligation to warn prospective buyers of Berlin Outdoors, LLC’s outdoor poly furniture. Berlin claims their outdoor poly furniture is of such a quality that it won’t fade over time like other brands (the poly is colored all the way through, not just the surface). We purchased 5 outdoor poly Adirondack chairs from Berlin, in red, at a higher price point to avoid fading. After only 3 years, the red chairs turned pink. We approached our local retailer who contacted Berlin, the wholesaler. Berlin’s response was that their manufacturer, Tangent, is honoring some claims for fading, but our fading wasn’t bad enough. Berlin’s customer service manager, Johnny, encouraged us to come back in a few years to see if Tangent would honor the claim, at a later date, with more fading.The fading continued and we filed a second claim with Berlin 2 years later. Berlin denied our claim again, despite clear evidence of significant additional fading, saying their manufacturer, Tangent, is no longer paying Berlin for any claims. Berlin is now telling us that there was no warranty against fading. Berlin is only honoring its warranty on fading if it gets paid by its manufacturer for the product. We have contacted Berlin customer service and worked with Conrad and Johnny on multiple occasions. The best offer of compensation provided was “25% off” if we wanted to buy 5 new chairs. When we inquired as to 25% off what – retailer or wholesale cost – we were told they can’t disclose pricing and we’d have to go through the retailer we originally used. Ironically, they did make sure to tell us NOT to buy red again as the level of fading to pink within several years was acceptable to Berlin.Berlin had multiple easy options to satisfy a customer that was sold a defective product. For one example, Berlin could have easily offered to ship us directly 5 new chairs at a set reduced price (without disclosing their pricing- we’d have no clue if the pricing was wholesale or retail, etc.) Instead, Berlin blamed its manufacturer for no longer honoring fading claims and the customer for being “misinformed” of the warranty. If you choose to purchase the outdoor poly furniture from Berlin, be very careful unless you are okay with the fading as provided on the attached pictures.
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May 2022 by Michael Urig
Bought a bar, 5 bar saddle seats, rectangular table and 6 chairs. They were delivered today. Had to wait a couple of months but that was ok we had a pool installed. My wife and I are very happy with your products.
