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January 2024 by Simone Clayborn
25 mins sitting in the drive thru when the bank was slow. I eneded up adding for my stuff back and going to a different branch. Always something. Safe yourself the energy and go somewhere else
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December 2023 by Karen Mitchell
Absolutely no problems with this bank. They are always friendly and knowledgeable. They helped me access a new checking account after I was robbed. I’ve never have been shown such kindness and understanding from any other bank. Thank you for your services.
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December 2023 by Power H.
Waited in drive thru for 10 mins without anyone greeting me. TERRIBLE service. I saw a lady get out of the drive thru line and barely walk into the branch.
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November 2023 by Wh Ha
Needs more employees. Inside like and outside line are stretched around the corner.
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July 2023 by Marie Christian
Great staff, but the front door entrance needs updating for handicap accessible electronic entrance of door opening.
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May 2023 by Michael Anthony aka Tony Tanner
Great staff. Like almost everywhere else in the world they need more staff.
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May 2023 by Rita Williams
I've been apart of Huntington Bank for over 20 yrs. I truly admire their honesty, loyalty, integrity, along with their Great service to ease and everyone of their customers.
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August 2022 by Viri D.
Worst bank I have ever had. New account holds deposits are not done in a timely manner, now. Showing negative balance and all my deposits still pending. I should have gone to Chase!Now I have to wait 5 days more to close this account.
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January 2022 by Deborah P.
I'd like to close a business account. In this age of commercial and digital banking, as well as COVID, I need to do it in person at a branch? OK, I will mask up. Three in person visits to 2631 E Main and no one ever has time to close the accounts due to other appointments. So let's make an appointment. Oops. I am traveling the next two weeks and the earliest I am available is 1/27. But the teller can't schedule me out that far because we don't know when Mike, the branch manager, will be in. Thankfully I am reassured by the teller that I can just "walk in" anytime and close my account. Except today. Or the previous two visits. #winning #customerexperience
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December 2021 by Joey David Berry
Long time customer.
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December 2021 by Michael G.
Everybody has staffing problems i know that. I'm a long time Huntington customer so this is hard. I recently went to branches at Easton and Bexley with the same experience. 15 minutes at each drive thru and there were not that many cars. I hope this resolves itself.
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January 2021 by Katie Hafner
This is a mess. Open up the lobby. The drive-thru is always backed up...
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September 2020 by nishanth reddy
Drive thru is very very slow I was in line for 45mins
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August 2020 by Johnna Everett
This has got to be the slowest and worst customer service of any Huntington in Columbus! It was so bad inside that I had to leave and go through the drive-thru.
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May 2020 by Rose The rehabber
I set up an in person appointment for an account set up. Due to recent circumstances I needed a new account to house money moved from another investment vehicle.When I came to the appointment (on location) The banker came to the door (after calling the desk) and advised he was too busy and needed to process other customers. I can understand this is a very stressful time for everyone. But, I believe in remaining professional in difficult times; one can stand out for keeping courage and helpfulness. I noted I understood. I went to Us bank the following week whom kept their appointment Prior to setting up the appointment with Huntington, I called and was firmly instructed on which documentation was needed. No problem - but the bank already had access to that info - (Huntington has pulled it before) -If they wanted to be helpful they could easily pull that info. I’m a small business and current customer for about 15 years with investment and mortgage accounts in the recent past so that’s how I know. I’ve had enough experiences to now write about this one & understand that this is the attitude of the culture. I do understand I’m not a large corporate client, so not as a priority.This experience was not positive but pushes me to research & consider other options that I didn’t consider before.
