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January 2024 by Richard Eiswerth
Excellent, professional and speedy service. Extremely pleased with their attention to detail, thorough explanation of services recommended and detailed report following completion of work. Recommend without reservation!Service: General repairs & maintenance
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December 2023 by Michael Stacey
Had a few engine codes. Bills did the diagnostics and Live stream data on the car and quickly fixed the issue!
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December 2023 by john newman
great, friendly service. I had 2 lower estimates, but know I can trust Bill's.
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December 2023 by CDECK
Greay service and good follow up.
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November 2023 by Ed Waterman
My BMW x3 recently was repaired at Bill's Auto & Towing. A courtesy car was provided. On I went as they started the diagnosis on the vehicle. Within an hour, I received an email detailing the issues needing repairs. I called and spoke with Bob. He explained in detail that I could understand as to which issue was the priority. No hard sale. Simple, real folks who treat their customers the right way. Trust that will bring you back. Thank you Bob and Ed for the respect.
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November 2023 by james clark
WOWWW, want an awesome company Bills Towing is , I didn't have a vehicle worked on or one towed,(plenty of people I know have and they did amazing at that also) but they did haul a custom built 6,000lbs box for me and saved me thousands of dollars literally from what other trucking companies wanted to charge. Like to say a special thanks to Ryan for helping me get this set up with Karen for the following day pickup and delivery which was right on time. Lastly thanks to the driver that picked up the load and delivered, load was strapped down very well and handled with care. Awesome job Bill's Towing, looking forward to doing business in the future.
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November 2023 by Katie Alexander
I just went in for an interview and I've never seen a shop quite like this!! Whether I get this job or not, I highly recommend this company. They're not the cheapest place, they are the BEST place. They do things correctly with the best parts available, their service, friendliness, and skill set are 10 out of 10. Blue Ash is extremely lucky to have both Bill and Don's located in the same area. They are owned by the same people. Highly recommend, highly!!!!
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November 2023 by Brian Hitchcock
These folks do an awesome job and are there for you in a pinch. Fairly priced and love their diagnostic tool. Just great to work with.
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November 2023 by Lin VW
Had a great experience with Bill’s, fast, thorough, priced right and got us in quickly!Services: Tires
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September 2023 by April Jordan
I have a foreign vehicle over 10 years old.The customer service and professionalism(from a mechanical standpoint)I experienced was exceptional. I even stopped by their sister atore and was redirected to the correct location , and the same tone and standard were cohesive and welcoming at both locations. I was there for a 2nd opinion, but in addition, I was given a total assessment of recommended or needed repairs. Wasn't what I expected and weighing my options(based on the the of my vehicle).. however, they throughly explained in a way I could comprehend what the work entails in detail as well as a priority of the necessary services for my safety and the vehicles performance and longevity. I felt they would be fair and efficient as well as the turnaround time to get the car back. They provided a loaner vehicle for convenience, which I appreciated. However, only negative things were the condition. Internally, the vehicle was visibly unclean. Unkempt and dusty with a faint off-putting smell. A few service lights were on, and I didn't feel as safe in that loaner either, but I was able to get back to work. Overall experience outweighs the disappointment of the loaner. Would definitely allow them to be the primary servicer of my vehicle. I also received a thorough itemized printout of intended service repair recommendations
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July 2023 by Amy S.
Highly recommend! Very fast professional and friendly! Ryan saved my day! It only took them 25mins to get to me. They put AAA to shame considering I have had to wait over 8hrs on a tow from them before.
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May 2023 by Neal Plotnick
It appears everything was pretty good. Only issue that stills need to be addressed is the emergency brake still doesn't work. Saturday night I parked on an incline. I tried to use the emergency break but it doesn't work. I will call on Monday morning to set up a time to get the emergency break repaired for the second time.Services: General repairs & maintenance
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May 2023 by Jake Smith
Bob at Bill’s auto service provided a phenomenal customer facing experience. On my way into town for work coming from Michigan my Silverado through a check engine code. They were able to get me in and fix the problem the next morning. It ended up being a shorted wire harness and faulty mass air flow sensor. The general inspection check with pictures was an awesome tool and extremely well orchestrated. Would recommend to anyone 10/10 service. Thanks again Bob!Services: Electrical repair
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February 2023 by Rex Buckingham
I would not recommend this place because they tried to sell me thousands of dollars worth of repairs that were not necessary. They misdiagnosed several components in my car and had outrageous prices. I went to two other mechanic shops who completely disagreed with Bill's testing/conclusions and confirmed that my car was not in need of repairs. Typical car mechanic shysters at this joint!Service: Auto engine diagnostic
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January 2023 by Chumney Nic
Bill's repair shop did a good job aligning wheels which was needed due to replacing front left wheel bearing. Had I known an alignment was needed I would have done both at the same time. The initial quotes gave me good options including ones to reduce the cost which was important to me with maintaning a 2009 Prius.Service: Steering & suspension repair
